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Repair guides, disassembly, and troubleshooting information for the ROG Ally X, an ASUS gaming handheld. Successor to the ROG Ally. Released in 2024 and identified by model number RC72LA.

Possible hardware issue with Macro buttons

Ok, this might be long but I’ll try to explain what is going on the best I can:

One day, my Ally x took about a 4ft fall and (thankfully) landed on my 3d printed grips. The impact cracked a grip, but it seemed otherwise fine. Later, while playing I noticed temp hanging at 95C and the right (from front) macro button intermittently working. When I finished playing I looked it over and found melted plastic on the back case.

When I opened it up, I found the macro-macro ribbon burned on one edge, and the connector clip to the macro-motherboard ribbon (MB connection point) open and the cable partly unseated. I chalked it up to over current, disconnected both ribbons, and buttoned it up.

I ordered the right macro board / button (out of caution), macro-macro cable, and macro-mb cable. When they (finally) got to the US from France, I installed and made sure all connections were firmly seated. When I turned it back on, still no macro response. I rechecked multiple times, and took voltage readings (around -.15v) on all macro connection points.

Not sure what to do next 😬

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sounds like you've already done a thorough job troubleshooting the physical damage from the fall and even replaced a few parts. Let's break down the issue a bit more and explore what could be happening with the macro button not responding.

1. Damage and Power Issues:

Given that the ribbon was burned and the connector was unseated, it's possible that the motherboard could have suffered some electrical damage as well, even if it seems to power on fine. The fact that you're getting around -0.15V on the macro connection points is concerning, as it suggests a power issue. You should check the following:

  • Power rails to the macro board: Double-check the voltages across the power supply pins that go to the macro button board (especially the ones that supply power to the button inputs). A negative voltage like that could indicate a short or that a component is pulling too much current.
  • Capacitors and resistors near the damaged area: It’s possible that the fall or the overcurrent situation caused a component like a capacitor or a resistor to fail, which could be affecting the button’s functionality. Look closely for any signs of blown capacitors, damaged resistors, or burnt areas on the motherboard itself. Any visible damage could be contributing to the issue.

2. Macro-Macro Cable or Connector Issues:

Since you replaced the ribbon and cables but still get no response, here are a few things to check:

  • Loose or damaged connectors: Sometimes, the connector might seem seated but isn't fully engaged. Try reseating the connectors with a little more pressure. It’s a bit finicky on small connectors, especially if the motherboard took a bit of a hit.
  • Cable integrity: Even though the cables look fine visually, try using a multimeter or continuity tester to check if there are any breaks in the wire itself. It’s possible that some internal wiring got damaged or severed in the fall.

3. Software or Firmware Issues:

It’s also worth considering that the issue might be related to the system recognizing the macro button hardware correctly. After replacing the components, the device might be struggling to detect the new hardware properly.

  • Check for firmware updates or resets: Sometimes hardware needs a firmware update after significant changes. Look for a system reset or recovery option in the settings (either through a dedicated app or BIOS settings). If you’re using any sort of configuration software for the macros, double-check that the button is mapped correctly and that the software is recognizing it.
  • Try a hard reset: If the button is still unresponsive after reinstalling the hardware, try doing a factory reset on the device to rule out any software issues.

4. Testing the Macro Board:

You could also try testing the new macro board by connecting it directly to the motherboard (bypassing the ribbon cables entirely) to see if that gets a response. It’s possible that the connection through the ribbon cables is where the issue lies. If the macro button works when directly connected, it’s likely the ribbon cables or the connectors on them causing the issue.

5. Motherboard Damage:

Given that the ribbon connector was burned, there's a possibility that the motherboard itself took some permanent damage, especially in the area around the macro button connections. If you’re still not getting a response despite replacing all external parts, the motherboard might need to be replaced. This would be a more drastic measure, but it’s a consideration if everything else checks out.

Since the problem persists even after replacing components, I'd suggest focusing next on:

  • Testing all power-related pins around the macro connections.
  • Verifying that the new cables are intact with continuity tests.
  • Looking for any subtle motherboard damage near the burnt area.

If you have a multimeter and feel comfortable testing for continuity or voltages on specific pins (like ground, power, and signal lines), that could help pinpoint whether there's a deeper electrical issue

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Wow, thank you for the detailed advice!! Any idea where I can find test point or nominal reading specs for the electrical tests? I found an original ally schematic, but it varies heavily in design. To my surprise, even the macro connection process is very different (visually at least).

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Brandon Cremer буду вечно благодарен.
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