How doI fix my inoperative Keurig Platinum?

Keurig doesn't appear to sell its internal parts. I would first unplug the machine for five minutes then plug it back in to allow the board to reset. That failing try contacting Keurig here for a repair:

Call us 7 days a week, 7 a.m. - 12 a.m. EST

Toll-free: 866-901-BREW (866-901-2739)

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Thank you for the answer. I expected that it would be something not necessarly user repairable.

22 июн 2012 г. из John Grimshaw

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Thank you for the answer. I expected that it would be something not necessarly user repairable. — John Grimshaw

Jon @jon94387 Репутация: 1 · Answer 1 · 2013-02-26T18:05:36-07:00

Most probably it needs cleaning. You can buy an inexpensive vinegar with a cleaning strength at Walmart. What you need to do if its not dripping water is to:

1. With tap water inside reservoir, try to run it on 12 ounces. If it didn't work, unplug it then plug it back in and set it on 12 ounces again, until it drips fully.

2. Continue to run it until water in reservoir is consumed.

3. Fill up the reservoir with the vinegar and continue to run it 12ounces at a time.

4. When the vinegar is almost out, run it again at 12 ounces this time when it starts to drip, turn it off.

5. Wait 4-5 hours then turn it on and start cycle. If its dirty you may need to fill up the reservoir with vinegar and do process again.

That solve the problem with my Keurig.

Hope this helps.

Jon 02/26/13

Jim @jim22738 Репутация: 1 · Answer 2 · 2014-01-20T08:28:34-07:00

Descaling with white vinegar is the best thing you can do for your Keurig Coffee Maker. Empty the reservoir of all water and fill it with white vinegar. Run the machine to ingest all of the vinegar in the reservoir. Half fill the reservoir with vinegar and run that through. Unplug and Let the machine sit overnight. Plug it back in in the morning and run the machine with some vinegar in the reservoir. Did the problem go away or did the machine function improve? If the machine functioned well then flush the machine with water a few times to eliminate the vinegar, this may take two or more reservoirs of water. IF it improved but is still not quite right, then let it sit again for a few more hours to an evening to see if that helps. If the problem is still there then the machine may be done.