Cuisinart Smart Stick CSB-75 Troubleshooting

This machine SUCKS

Sucks, right out of the box, the motor never turned on!

Looks really nice, just can’t use.

J*

The instructions do not make it clear this is a two button operation as stated in a previous comment that solved my dilemma; you must simultaneously press buttons at the distal end of the handle along with the low or high speed button.

I hold down both top button and a speed button. But the thing shuts off after a few seconds. I have to do it over again: press both buttons. Same thing. Even if I let go of top button, the thing stops in a few seconds on its own. Anyone?

Hrdly used it yet. Won’t even start - certainly wont get a cuisinart (such a “good” name) again. My previous one - NOT this brand - lasted forever until someone took it home without telling me. SOOOOOOO frustrating!! And yes, Miriam, the plug works!

After very limited use, the grey plastic ring that connects the motor to the blade wore out. Perfectly good motor and blades have to go into the garbage!

I paid more money for a blender that I thought would hold up. 5 speed cusinart …after 5 months one side will not spin ugh…!!!may As well buy cheap !!

Agree—this is a piece of crap. Want my money back.

Mine wouldn’t work either until someone on here said to hold the lock/unlock button and the on button at the same time…also sometimes you have to press them both twice and hold while you are using the stick…but I don’t like that it heats up really quickly so I am taking mine back.

This is my 2nd one. First one would not turn on and now neither will this one. Outrageous. I want my money back.

Plastic Gear Wears Down after using a few times!

Cuisinart sucks!

Yep, the POS is awful. Apparently small chunks of pineapple and honey with yogurt are too much for tis. Now the blades wont turn… I guess all that dense material was too much for the gears to handle? Wow… great job Cuisinart on making a piece of cheap ass garbage

Bought it brand new from the box would not turn on

I need it for recipe for company I am having tonight

After purchasing, I threw away box and put away. Went to use it, ( 2 weeks later) and it would not power on. Cuisinart was a name I trusted for quality so I did not use precaution. Lesson learned…..I don't like wasting my hard earned money.

Tried to use mine for the first time tonight while fixing dinner for my family and it would not even turn on! Piece of crap!!!

Ditto on all comments

Ditto on all comments and will purchase a kitchenaid next time. Selling a product like this is theft!!

The previous responder had better luck than me as I never even used it once just bought it said it aside and one day decided to use it nope never would turn off whenever buy Cuisinart again

Press both buttons at the same time.

Brand new. Never used. Won’t turn on! Bad kitchen equipment cuisinart!!! Not used to any of cuisinart being a piece of CRAP!! Don’t have box to return. Such a waste!!!

Thank you!!!! If you hold down the unlock button and the start button both at the same time, it works. Once started you can release the unlock button. Pretty poor design feature but it does work.

How do I replace the plastic gear?

Can the plastic connector inside the motor which connects the motor unit to the shaft be replaced? And where can I buy one?

I can’t get the motor body and the blending attachment to dislodge or disconnect. Nothing happens when I press the release button. Any thoughts?

Can’t detach stick from shaft. Help

no enciende motor is not running

no enciende el motor

Hardly ever used it, but now blade skips turning; useless Chinese crappy product that never really gave satisfactorily results. For the price could they not have manufactured it in Canada? How the heck do you change the gear if that is what is needed? No phone number shown for Cuisinart on the product - I suppose they knew that customers may have complaints. Peter

First time using. Won’t turn on. Oh! I didn’t think to plug it in!! Good advice! …. Oh, wait, it still won’t turn on after plugging in either, hmm. Well, at least my toaster still works in the same outlet I used for this piece of crap blender. Weird how this was the replacement for the previous one that overheated and blew up on my wife in her hand. Maybe this was Cuisinart’s way on preventing this one from blowing up in her hand this time. I guess I should be grateful to them for that.

Smart stick not blending. Motor turns on with a harsh sound and blades won't rotate.

Brand new and won’t turn on. I’ve never used it even once. Awesome paperweight, other than the sharp blades.

We have had our Cuisinart had blender for a few years. When trying to use it a few days ago the motor hummed but sound like it was laboring and the blades did not spin. I assumed it was time for a new one because no one fixes anything anymore. I tried one last time to turn it on and the blades turned very slowly and again, the motor sounded labored. I grabbed my trusty “mechanic in a spray can”, namely WD-40 and sprayed all the moving parts I could see without taking the motor housing off. Sprayed the blades and shaft and also the upper part where the blades attach to the motor. Turned it on slow and it tried hard and then spun effortlessly. Clicked it to high and t spun like it was brand new. And I thought I was going to have to buy a new one! Yippee! Everything is now fine. WD-40 FIXES EVERYTHING!! TRY IT BEFORE PANICKING AND THROWING YOUR PERFECTLY GOOD APPLIANCE AWAY!!

This product is landfill-bound after 3 years and MAYBE 20 uses. I’ve kept it clean and it still spins fine - but the blades have dulled and the replacement part is engineered to be as expensive as the original product. It should be illegal to sell products this cheaply made and marketed using the drug dealer model for parts and profit. F-you, Cuisinart.

For the people complaining about the product or Cuisinart, this isn’t a website for either purpose. This page is set up to help determine problems and suggestions on how to address the issue. Talking about how much the product or the company sucks, or telling the company to f-off, is not helpful in this forum. If you have an issue with Cuisinart, go to Cuisinart’s web page. If you have a helpful suggestion on how to deal with an issue related to this product, then this is the right place for that. Reading through a bunch of complaints makes finding helpful information that much harder.

Used it once, throwing it out. :(

i was interested in reading the results on how to fix mine bc I don't just want to toss it without at least trying to fix it. Some of you sound like little brats that their janky ass had, and it broke, and you are blasting your wahs on a page that isn't titled, comments from !&^&^#@, I mean, just saying like chill, and either answer the &&^&^$^ question, or go somewhere else, please . ?

Just an FYI. I’ve had my immersion blender for over 5 yrs. Today the blade would not turn but motor works fine. I was ready to toss & my fixer of all husband comes in, puts bacon grease on the blade & it works perfect again.

This thing is the worse thing I ever used have to hold power button and speed button down in order to get it to work for a few seconds then fight to get it going again worse thing on the market.

Thank goodness I was drinking my homemade smoothie from a straw this morning!!! I found the blades broke off quietly during the mixing process. I found one piece of the blade component and then spent the next 30 minutes searching for the other blade piece. I am NEVER going to buy Cuisinart again.

Piece of crap! Does not work out of the box that I did not open from being given since last year. Motor spins but not the blades.

Bad product. 2nd bad product from Cuisinart. Never again.

Have used this Smart Stick ONCE and it turned off after about one minute of use. Still had the yellow page with the 1-800 "support" number, so I gave them a call. Not happy just to have you wait on hold forever, every minute or so the automated attendant comes on and asks you to press one to get a call back or two to remain on hold. My iphone now shows I've pressed '2' about two dozen times. Really annoying, guys, you have redefined "customer service." I'm about half an hour away from taking this back to Costco who, bless them, will take it back even though I foolishly threw away the box after it worked the first time.

Cuisinart, you have ruined your reputation with me ... it's Kitchen Aid all the way going forward.

We just took ours out of the package and it didn’t work at all. We tried multiple outlets as well. Piece of crap!

Brand new out of the box and won't turn on. This sucks!

Used three times, now won't turn on. It was a gift. Why do we keep doing business from China?