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HP Pavilion 15-b109wm Troubleshooting

A series A6-4455M-6GB RAM-500GB HDD; Device was first available on the 26th of May 2013.

Device Won't Charge

Your device isn't charging or is giving low backup power.

Dead Power Supply

Test the power supply you are using. Plug another device into the outlet to check the power supply, or try another power supply. Also check the connection of your charger to your device.

Low Battery Backup

For proper battery backup, charge your device fully. Then go to Settings and adjust the Brightness to the lowest option, make sure you have Network Connection, turn off Bluetooth, and Disable any Updates.

Faulty Battery

Batteries can die over time and they may need replacing. To replace the battery follow the link HP Pavilion 15b109wm Battery Replacment.

Device is Overheating

Your device is not responding and gets hot after a short while. Fan makes loud noises whenever it is used.

Improper Ventilation

To ensure the proper ventilation of your device, make sure that the device has room to ventilate. These steps should be followed:

-Keep your device upright, on a firm, level surface.

-Provide 6 inches of clearance around each vent.

-At very high altitudes (Above 5000 feet), take extra care of laptop to keep it cool.

Temperature of Room

If your device is overheating, place it in a cooler room. A small temperature difference can help prevent a component from failing.

Device is on Performance Mode

HP products offer the option to switch to a lower power CPU state in which the computer runs cooler. The default setting for the HP pavilion products is Performance mode. Selecting Balanced mode automatically balances performance with power consumption. Selecting Power Saver Mode saves power by reducing the systems performance.

Dust Inside Device

The vents on this device allow air to flow throughout the interior of the device and cool it down. If these vents become clogged the device no longer has a way to cool itself down and will overheat. Lint and dust accumulation can prevent the fan from properly cooling down the components. To remove the dust you do not need to take apart your device, using a vacuum, hairdryer on cool, or a can of compressed air, will do the job. Make sure to used the compressed air on all vents of your device. Removing the dust increases the airflow to improve cooling and allows the fan to run quieter. Doing this periodically can greatly reduce the possibility of component damage and prevent the slowdown of performance.

Faulty Fan

If your device overheats, there is a possibility that the fan in the device is too faulty to cool the device. The fan inside of your device might need replacing. To replace the fan follow the link HP Pavilion 15b109wm Fan Replacement.

Hardware Failure

If overheating issues still exist after cleaning the vents and moving the computer to a cooler room, a hardware component might be damaged. Test the computer to see if any hardware, such as memory, the processor, or the graphics hardware, have failed. If hardware has failed, either replace the bad component or contact HP for further assistance.

Device Won't Connect to the Internet

Your device cannot seem to connect to the internet or does so very slowly even when you seem to be connected to a WiFi or Ethernet cable.

Improper Start Up

The solution to this could just be a simple fix such as restarting the device. To restart the device, you could press the keys Alt + F4, scroll down on the drop down menu and select restart. You could also just shutdown the device completely and then press the power button after the device is completely off.

Exhausted Data Plan

There is a possibility that you can not access the internet because your plan with your internet service provider has been cancelled or the data available to you has been exhausted. If this is the case, you might want to renew your plan or get a new data bundle. If there is no issue with your internet service provider, you can try the other "network" troubleshooting steps.

Faulty Wireless Card

Without a working wireless card, you computer is unable to process the radio waves that make up WiFi signals and convert them into network information. As such, a fault with your WiFi card could lead to your network connection either becoming unstable or failing altogether. To replace a faulty wireless card, follow this link HP Pavilion 15-b109wm WLAN Module Replacement.

Spyware or Adware

There are various spyware and adware that interrupt the internet connection of your device. If your device becomes slow after connecting to the internet, your homepage changes to a page you do not want or advertising windows pop up repeatedly, then your device probably has spyware or adware installed.

To remove a spyware, it is recommended that you install an antivirus software then scan your device for any spyware or adware. If any malware (spyware) is found, you will need to reset the device for windows 10 or use the HP System Recovery for windows 8.

Installing a firewall could also help prevent future installation of spyware.

Device Freezes and Performs Slowly

Your device is running slowly with sluggish performance and frequently freezes

Full Memory in Hard Drive

To check for memory space on the Hard Drive go to My Computer -> Local Disk -> Details. The memory size and what is available will be shown. The less memory left, the more likely your device runs slowly.

Maximum RAM Capacity

To check the amount of RAM on your computer, right click on My Computer -> Properties. The amount of RAM is displayed next to the CPU speed.

Another way is to go to Help and Support -> Pick A Help Topic -> Learn More About Your PC. Under My HP Computer, click System Information. The amount of installed RAM is listed under Memory.

Finally, you could press the keys Ctrl + Alt + Delete then select task manager. At the top, click on Performance and right there you can see how your RAM is being utilized. the higher the percentage, the slower your device runs.

Another solution is to replace the RAM inside of your device. To do this follow the link HP Pavilion 15-b109wm Memory Module Replacement

Device Does Not Respond, Shuts Down and Reboots

Your device frequently freezes, shuts down and reboots itself

Faulty Battery

The battery should be the first place of concern as this is where the main source of power for the device is located. Therefore, it should be noted that simple visual observation of the battery itself to make sure it has no punctures or damage should be the first step in identifying and further troubleshooting the problem. It is important to note that the user should handle the battery with extreme caution as it may contain some sort of hazardous material.

Incomplete Updates

Using the search box on the taskbar, search for and open Check for updates. Once the search is completed, install any updates.

No Firewall

Turning on a firewall provides basic protection against security threats before connecting to the Internet. You can do this by using the search box on your task bar, and searching control panel. Once you open the control panel, make sure in the top right corner the View By is selected as Category. Next, select System and Security -> Security and Maintenance. Check the message under Review recent messages and resolve problems. If the message is No issues have been detected by Security and Maintenance, security settings are up to date. If a security alert displays, click Turn on now to activate the firewall.

Presence of Virus

To scan for a virus use an effective antivirus software that will scan for a virus and protect your computer from any attacks. Unfortunately most of these software's cost money. If your device has a virus, some antivirus programs can not recover the already affected files. If the software can not be repaired, the computer might need to be fully recovered. To do this search for and open Reset this PC in the search box of the task bar. Click the Recovery tab, and then click Get started under Reset this PC.

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