Samsung Galaxy Tab S2 9.7 SM-T813 Troubleshooting

The tablet shuts down during use without being prompted to.

Plug your tablet into a working outlet with the proper cord and allow time to charge.

If your device won't hold a charge and shuts down often, the battery may need replacing. Batteries have limited lifespans and the device will often outlast the battery. Use this guide to replace the battery.

The tablet doesn’t charge when plugged into a working outlet.

If your device is not charging or charges erratically, the charging cord may be broken. Cords have limited lives and need to be replaced once broken. Try using the cord to charge a different device, and if the other device won't charge or charges erratically again, plan to replace the cord. Low quality and cheaper cords will often have shorter lifespans than ones distributed straight from the device manufacturer.

Check the charging port for water damage.

Check the cord for missing pins or frayed ends.

Hold down the power button for 3-5 seconds to ensure device doesn't turn on.

Try an alternate manufacturer approved charging cable or wireless charging pad.

Check out this charging port replacement video for a similar device.

The device screen is cracked, smashed, or broken.

If the display underneath is intact and the image is distorted by broken glass, then only the glass cover is broken. However, the glass cover and LCD (liquid crystal display) function as a unit and must be replaced together. Use this guide to replace them.

If the glass screen is intact but the image beneath is distorted, then the LCD (liquid crystal display) is broken. However, the glass cover and LCD function as a unit and must be replaced together. Use this guide to replace them.

If there is damage to both the glass screen and the image beneath, then both the front glass and the LCD (liquid crystal display) are broken. The glass cover and LCD function as a unit and must be replaced together. Use this guide to replace them.

The SD card does not show up in the device, or no files appear.

Remove the SD card holder with the included pin, or use a paperclip. Once the holder is removed, ensure the SD card is clean and properly seated before reinserting.

To format the SD card click on settings. Next, go to storage. After this, click on SD card options and then format SD card.

Try putting the SD card in another device such as a computer or a different tablet. Ensure the card is readable and shows up in the device. For Windows, the SD card should show up as removable storage.

If the card does not show up in another device, replace it with a new SD card.

If the SD card shows up in other devices but not the device in question, replace the SD card reader using this guide.

The error message “Warning: Camera Failed” appears upon opening the camera app and the camera cannot take photos or videos.

If the error message appears upon opening the camera application, it could be a false alarm and single occurrence. If this happens, you can restart the camera app and reopen it.

If the error message continues to come up after restarting the app, the cache may be full. The camera app cache holds pieces of information to run more efficiently. You can safely clear the cache without deleting any pictures or video. Go to Settings. Tap “Application Manager” and find the “Camera” app. Hit “Force Close” to close the app before this process, then go to Storage. Tap “Clear Cache” and tap“Clear Data.”

The Samsung Smart Stay feature has been known to unintentionally cause the error message in the camera app. Disabling Smart Stay can fix the problem. Go to Settings. Under Apps, tap “Disable Smart Stay.”

If nothing above fixes the problem, it could be corrupted device files which are causing the camera error, and you must hard reset your device to fix the problem. A hard reset will restore the device to factory default, so be sure to backup your data before you do this. Open Settings. Tap “Backup and Restore” then “Factory Data Reset.” Tap “Reset Device” and “Erase Everything.”

If no software remedies work, it is likely the camera hardware itself is broken and you will need to replace it in order to fix the problem. Use this guide to replace the camera.

The tablet shows signs of freezing, has an unexpected low frame rate, or turns off and crashes.

If tablet freezes and there is no response, perform a soft restart. First press and hold power and volume keys down for 10 seconds. Wait until Device powers off and restarts.

To fix low memory, it is necessary to clean up memory cache. To clear up the memory cache navigate to settings. Then applications, tab on application manager then clear memory on the necessary apps.

If the tablet is crashing for no apparent reason, the motherboard may need replacing. Replacement of this board will renew the life and function of your device. Use this guide to replace the motherboard.