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Support for the CQ57 series of Compaq notebook computers.

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My CD/DVD drive just arbitrarily stopped working

This laptop is just a little over 3 years old - CD/DVD was working great then one day it just stopped playing CD/DVDs. When I go into the F drive, it says there is no CD/DVD ??

I've tried Microsoft 'FixIt' which did nothing and I also uninstalled/reinstalled the it , leaving the drivers then let the system find and reinstall.

Any ideas??

I've looked everywhere and am stumped :'(

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I assume you mean that you cannot 'play' DVDs or CDs .

Does the tray power in and out? Is the DVD/CD disc rotating in the drive when inserted?

If so it may just be that the laser lens in the DVD/CD drive is dirty and needs to be cleaned.

Here is a link that shows how to do it. It is not for your exact model but it should be close enough to guide you.


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Hey there thanks for answering.

Yes ...it starts to spin, then stops and won't play CD/DVDs.

The tray works fine.

I'll check out the link to clean it but someone told me I may need a new one installed. Cheaper to get a new laptop probably !


Hi, Cleaning it is definitely the cheapest option. Besides which you've got nothing to lose by doing it.


True! Thanks again for the link...getting ready to try it now.


Well that didn't work BOO! I'm thinking I can take the CD/DVD from my husband's laptop - it's the same as mine except one year older. Are they interchangeable? Looks easy enough to remove/reinstall from what I've seen.


Hi, By rights it should be alright if it is the same model. Here is a link to the service manual for your laptop. Scroll to p.42-43, it details how to remove the drive. If it still doesn't work after replacement, scroll to p.63 it shows that there is an ODD (optical disc drive -DVD drive) connector cable in your laptop. Check that it is connected properly at both ends http://www.hp.com/ctg/Manual/c03137362.p...


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