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Guides and repair information for washing machines produced by GE, an engineering and technology company in the US.

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Changed drain pump but still not draining

I replaced the drain pump on my GE washer but it still doesn't drain or even make any sound like it's trying to drain

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Hi @jedwards40728,

What is the model number of the washer?


In addition to what @Jayeff asked, what was the symptom requiring the drain pump replacement initially? Not draining?


J, we can't see, hear, touch, or feel your washer. So, ALL the info you see, hear, touch, or feel should be posted if you are looking for a meaningfull answer.


Sorry about the delay in answering, I didn't see the question until I was at work today and I just had the opportunity to find the model number after I got home.....


I had water leaking under the washer....when I investigated, I found the drain pump was blocked and the propeller inside was damaged, so I changed the pump.


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Hi @jedwards40728

Here's the mini manual for the washer that may help.

It shows how to get into the service mode so that you can manually check the operation of the pump (cycle selector knob position #9).

If you have a DMM (digital multimeter) disconnect the power to the washer and check if there's continuity through the pump motor windings

If the pump is OK the manual also shows the electrical operate path for the pump that may help in case it is a faulty control board or a wiring problem.

Be safety aware: When the power is turned on to the washer, according to the manual there's 120V AC on the drain pump at all times as it is switched on and off by the control board, connecting the Neutral return path to the pump

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Agreed. The pump will only work if the control board circuitry is working and supplying it with a switching voltage. Thus if the pump checks out OK, this is where to start looking using the wiring diagram.

Note that these motors are usually indirectly controlled via a solonoids and not directly via a smaller switching current from the control board.

Thus if the solonoid receives a voltage from the board and not responding it will point the finger to the solonoids which can be easily tested for coil continuity with a multimeter.

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