You can also use the old discs it came with (usually gray) in the owner's package. Sure it will be an old version, but sometimes that's more useful than having the latest version. I have old music gear that newer versions of OSX do not work with.
These hubs have been better than the previous version, but only in that the two right hand ports are capable of fast charging. Almost all devices benefit from 2.1 amp fast charging now. As for reliability, they suck just as much as every other stupid USB sharing device.