Preliminary Troubleshooting Topics

  • Ensure that the power bar is completely full before unplugging the device from its charger. The USB 2.0 charger may also be bad. Try charging the device with a different USB 2.0 charger.
  • The battery may be faulty. This is due to loss of memory on the battery and inability to retain its full capacity. Obtain a new battery and see battery replacement guide.
  • If the button module is replaced and the buttons still don't work, the motherboard may be bad. Obtain a new motherboard and see motherboard guide.
  • If there is discoloration on the screen there may also be a crack in the inner screen. The inner screen attached to the motherboard needs to be replaced.
  • The battery may be dead. Plug the device into its charger.
  • The hard drive may be faulty. This can occur for many reasons, including power failure, damaged spindle or disk, and corrupt data. Obtain a new hard drive and see hard drive guide.
  • The inner screen may be broken. The inner screen attached to the motherboard needs to be replaced. Replacing this component requires soldering.
  • The audio jack may be broken. This may be due to a problem with the audio jack connection to the IDE connector. Obtain a new IDE connector and see IDE connector guide.
  • If the IDE connector has been replaced and the audio still does not work, the motherboard may be bad. Obtain a new motherboard and see motherboard guide.
  • The inner screen may be broken. The inner screen attached to the motherboard needs to be replaced. Replacing this component requires soldering.

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