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Poor Print Quality

Your printouts have faded letters, blotchy images, or missing images or text

Splotched Printing

Incorrect print quality is usually tied to the printer head. Due to normal printing conditions, the printer head becomes dirty and saturated with ink. This is a common problem on this printer. If left unaddressed, the printer will stop working. To clean your print head, please reference this guide.

The Printer is Out of Ink

You will need to replace a cartridge when it’s empty or when it gets too old. To replace the ink cartridge, please reference this guide.

Printer is out of colored ink, despite black only printing

In order to keep the print head clear and functioning, the printer will use small amounts of ink from all the installed cartridges. Even if a document is printed in black only, some colored ink is used.

The Paper Jam

The paper was caught in the feeder, jamming up the printer.

Remove Paper

When the printer abruptly stops in the middle of a print job due to a paper jam, you can fix it by opening the front cover and slowly pulling the paper out through the paper wheel.

Loading Different Sized Paper

If you want to load paper that is sized differently from standard print paper (e.g., envelopes) there are two edge guides that slide back and forth to fit the width of your paper. Load your paper so one side touches the right guide. Then, adjust the left guide so it pushes against the other side of the paper, but not too tightly.

The Paper Wheel is Dirty

When you experience problems with the paper feed, it may be the effect of dirty or dusty paper rollers. This occurs naturally over time. Simply lift the front cover, and prepare a slightly dampened cloth to use to clean them. Be sure to rotate the two rollers as you wipe them down.

The Paper Feeder is Broken

If the jam still occurs, the paper feeder is likely jammed. The rubber wheels on the feeder need to be repaired. Follow this replacement guide to learn how.

The Printer is Unresponsive

The printer will not respond to any of your commands

Check the USB Cable Connection

Make sure that the printer is connected to your computer with the USB cable. Make sure the slim rectangular end is plugged into a USB port on your computer on one end, and that the fat, bulky end is plugged into the USB port on the printer. Try printing a document again to see if the printer is connected.

Check the Wireless Connection

Make sure that the printer is connected onto your local wireless network. Check your wireless network’s settings on your computer to make sure the printer is a part of them. Otherwise, make sure the wireless receiver on the printer, if installed, is connected to the wireless network.

Run a Printer Check

Disconnect the printer from the computer. Then, hold down the paper button (the one with the paper and trash can), and push the power button once. Continue to hold down the paper button until the power button’s light flashes repeatedly. When the light flashes repeatedly, release the paper button to print a test page.

The Indicator Lights Flash Repeatedly

The indicator lights on the printer flash repeatedly instead of printing a page.

Improper Interface Cable Connection

Make sure the interface cable, either USB or 1394, is securely connected at both ends and meets the system requirements. Check your Windows System Requirements or Macintosh System Requirements to see if they are compatible with the C84.

Check The Printer's Compatibility

Run a printer check as described in Running a Printer Check. If the test page prints, make sure your software is installed correctly.

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