HP ProBook 450 G6 Touchpad Is Unresponsive

If your HP ProBook 450 G6 Touchpad Is Unresponsive touchpad is not responsive from the gestures where the cursor isn’t input on the screen and doesn’t move in any direction, use this troubleshooting guide to help diagnose why.

Some HP laptops allow the touchpad to be enabled or disabled directly from the touchpad surface.

1. Locate the upper-left corner of the touchpad. ⏎
2. Double-tap the corner to disable the touchpad. ⏎
3. Double-tap again to re-enable it.

If the touchpad was accidentally disabled, this should restore normal functionality.

A hard reset can clear temporary software issues that may prevent the touchpad from working.

1. Turn off the laptop. ⏎
2. Unplug the AC adapter. ⏎
3. Remove any discs from the optical drive. ⏎
4. Remove any memory cards from the card reader. ⏎
5. Disconnect all external devices such as printers, scanners, external drives, or USB flash drives. ⏎
6. With the power adapter still disconnected, press and hold the power button for about 15 seconds. ⏎
7. Reconnect the AC adapter. ⏎
8. Turn the laptop back on.

Testing the touchpad using built-in diagnostics can help determine if the issue is hardware related.

1. Turn the computer off. ⏎
2. Turn it back on and immediately press the Esc key repeatedly (about once per second). ⏎
3. When the startup menu appears, press F2 to open the diagnostics menu. ⏎
4. Select Component Tests. ⏎
5. Choose Mouse/Touchpad. ⏎
6. Select a test and click Run Once. ⏎
7. Follow the on-screen instructions to complete the test.

If the touchpad still does not work, resetting the operating system may resolve software-related problems.

The reset feature in Microsoft Windows reinstalls the operating system and restores the computer to its default configuration.

Before performing a system reset, back up all important files to prevent data loss.

1. The ZIF connector must be removed from the cable that connects it with the touchpad. ⏎
2. Afterwards, once the cable is lifted off from the adhesive of the touchpad, you then move the silver tape away from the touchpad. ⏎
3. Finally unscrew the six broad head Philips M2.0×2.0 screws from the touchpad and safely remove the touchpad.