JBL Flip 5 Troubleshooting

The power button is pressed, and the speaker doesn’t respond. Before reading on, try pressing the power button repeatedly for three to eight times.

Plug the device into the charging cable. Make sure it is fully plugged into an outlet and into the device. If it is suspected that the charger is the issue, see symptom number 2 (Device Won’t Charge).

Press down all six buttons of the speaker at the same time for 10 seconds. Then wait a moment and press the power button for a hard reset.

If that doesn’t work, try pressing play/pause, volume up, volume down at the same time.

If the buttons aren’t working, see Symptom 4 below (Buttons Not Working).

Connect the charger to the Speaker, hold down the Bluetooth and play button for 10-15 seconds.

See Battery Replacement Guide.

The device is dead and will not respond to the charger.

Try a different wall outlet or a different charger.

Replace battery and try to charge again. See Battery Replacement Guide.

Test charger on a different device and if successful look to repair the port. See Charging Port Repair Guide.

The device is unable to connect through Bluetooth.

Reset the device ( restart your device, restart Bluetooth )

Replace the primary circuit board within the speaker. See Motherboard Repair Guide.

Pressing or holding down any buttons for 1-3 seconds gives no response.

Remove the front cover (reference Outer Case Repair Guide) and clean/replace the old buttons. For additional help, see the Buttons Repair Guide.

Plug in the charger. Press and hold the Bluetooth and play/pause button and hold for about 10 seconds to turn off service mode. The speaker will turn off and return to normal.

See the Motherboard Repair Guide.

Audio playback is disrupted every interval of a couple of seconds.

You might experience choppy sounds when the battery is low. Charge the device and try again.

Close the apps in the background off the device you are using because they may be interfering with the app used for music.

Make sure the speaker isn't connecting to other devices that were previously linked together because this can also lead to disrupted audio.

Reference Symptom 3 Above.

Update or reinstall the firmware to the most recent version. Use the JBL Portable app while your phone is connected to the device. Update the device using the app.

See Speaker Repair Guide.