Lenovo 100e Chromebook 2nd Gen Troubleshooting

This troubleshooting page will help you diagnose problems with the 100e Chromebook 2nd Gen.

The Lenovo will not respond or show any sign of power.

When plugged in, there should be a light that comes on, indicating that it will begin charging. If the light does not come on, consider purchasing a new adapter.

The laptop should be able to hold a certain amount of battery life and power on if not plugged in. If it is not able to power on without being plugged in, then this may indicate that the battery is faulty and unable to hold charge. Consider purchasing a new battery and install it using this guide.

Keyboard keys or the trackpad will not respond.

The connection between the keyboard and the motherboard could have become loose. Consider using this guide to check if it has become disconnected.

Water spilled on the keyboard could cause the keyboard/trackpad to no longer function. If this is the case, then consider purchasing a replacement keyboard/trackpad and replace it using the guide.

Audio from speakers is distorted or produces no sound at all.

From excessive use at loud volumes, the speaker sound quality can diminish. The speakers could also go out if they experience water damage. At this point, consider purchasing new speakers and install them using this guide.

Dust and other gunk can build up inside of the headphone jack. Clean it out using a toothpick or other sharp object. If this doesn't fix the issue, double check that your headphones are functioning correctly. If both of these solutions do not work, consider purchasing a new headphone jack then install it using this guide.

When computer is powered on, the screen does not show anything.

The connection between the screen and the motherboard could have become loose.

This could be a result from user damage or overuse of the screen. If this is the case, then a new screen will need to be installed. Purchase a new screen and install it.

When you go to use your camera for Skype, Zoom, etc it is not viewing anything - black screen

The connection between the camera and the motherboard could have become loose. Consider using this guide to check if it has become disconnected

The camera could have gone out and is unable to provide the video that the user needs. Consider purchasing a new camera and replace it using this guide.