Motorola i265 Troubleshooting

Your Cell phone fails to turn on after pressing the power button.

Check that the battery is correctly installed in the casing, with nothing blocking the connection between the battery and the phone.

Refer to this guide for proper installation techniques.

Check that the charger is correctly plugged into the cell phone, if possible attempt to use another charger that will function with your phone.

Replace the battery. If this does not fix the problem, you may need to replace the logic board, as a connection in the phone is likely damaged.

Your Cell phone sound quality is lacking, or completely nonexistent.

The phones speaker is connected with metal contacts. Check the connection between the logic board and the speakers to be sure it is properly connected.

Refer to the second picture on step 12 of this guide for help locating these connections.

In order to fix a damaged speaker, you will need to replace it.

Refer to this guide.

Your cell phone will turn on, but the screen will not turn on.

Check the connection between the logic board and the LCD screen. Be sure it is firmly connected.

Refer to this guide for help locating these connections.

Refer to this guide for replacing the LCD screen.

Your cell phone keypad does not respond when a button is pressed, or button(s) are broken.

Check that the keypad is positioned correctly in the cell phone.

Refer to this guide for help.

Refer to this guide for replacing your broken keypad.

Your phone will not work correctly because it is blocked by a SIM PIN.

Refer to your Users Guide (page 23) for unblocking a SIM PIN.

Your current phone software is causing compatibility or other issues.

Find your current phone software version using this guide.

To update your software follow the steps provided by the Motorola web site found here.

Your phone may have been working previously, but suddenly will not turn on, and the battery is not the problem.

Refer to this guide for replacing your phones logic board.

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