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Nabi Big Tab HD24 Troubleshooting
Released October 2014
Tablet Will Not Turn On
The tablet shows no signs of turning on.
Connect the power adapter to the power outlet and make sure the light on the adapter is turned on. Once it is connected, plug the power adapter into the tablet and make sure that the tablet indicates the battery is charging.
Faulty Power Adapter
Make sure the power adapter is plugged in. If it is plugged in and the adapter light does not turn on, then the adapter is faulty. You may need to purchase a replacement power adapter.
Make sure the adapter is plugged in and the adapter light is on. Then plug it into the tablet and make sure the battery indicator shows it is charging. If the tablet only powers on when the charger is plugged in, regardless of charging time, then you may have a faulty battery. You may need to purchase a new battery and use this guide to replace it.
Broken Power Button
Your power button may have been damaged if you have dropped your tablet on it. It will not respond no matter how many times you press it. Purchase a new power button and replace it with this guide.
Cannot Access Wi-Fi
The tablet is on but you cannot get access to apps that require internet connection.
Airplane Mode is Turned On
If you do not have internet connection then you might have accidentally turned on your airplane mode. Go into settings, find the airplane mode and verify that it is turned off. If airplane mode is on, turn it off and reconnect your to your wi-fi.
If you still cannot connect to your internet then you may have problems with your router/modem. Turn your router/modem off and then back on and then attempt to reconnect to your tablet.
The screen is stuck on one image and does not seem to respond to touches on the screen.
Screen May Be Dirty or Wet
A wet or dirty screen may cause the touch screen to be unresponsive. If screen is wet, use a clean rag to wipe screen off. If screen is dirty, use a clean damped cloth to remove any dirt or dust from the screen.
Too Many Apps Running
Try to close any open applications that you are not using. If the problem persists try closing the app you are currently using. It may take a moment to respond. If nothing happens, try to press the home button and close any other apps running in the background. If you are unable to do this, turn off the tablet and restart it.
You may have a faulty screen. Cracks on your screen may also cause the touchscreen to work improperly. You would have to purchase a new screen and replace it following this guide.
The tablet screen does not show anything even though it is turned on.
If you try to restart your tablet and turn it back on and it still shows an unresponsive screen, then your display may have stopped functioning. You would have to replace it by following the same guide for replacing the screen.
Nabi Ports Fail to Operate
The Nabi ports do not respond when you plug in a USB adapter.
May Have Dust in the Ports
Your ports may be dusty inside, so use a small, dry rag to clean in and around the Nabi port. Retry plugging in your adapter to the port to see if it works.
Software Might Not be Updated
If your software is not up to date then you may not be able to use your the devices plugged into your ports. To update, check under “Settings” to see if there is a new software update. This should give your tablet the capability to run programs used by the plugged in device.
If you plugged in a cable, make sure the cable is plugged in properly at both ends. If it is plugged in at both ends and you still get no responses from your tablet, then the cable may not be working properly. Try using a different cable or try using the plugging the other Nabi ports to see if the connection works.
If you have tried all the suggestions above and your Nabi port still does not function, then the port is faulty. You will have to purchase a new port and use this guide to replace it.
Speakers Do Not Work
" There is no sound coming from the speakers when you know there is music playing. "
Your speakers may be broken and has stopped producing sound. You could have gotten it wet and it stopped functioning. Purchase new speakers and follow this guide to replace it.