- Nook is Frozen or Won't Turn On
- Black Lines on Nook Screen
- Nook Doesn't Hold Charge
- Broken AC Adapter
- Broken or Shattered Screen
- Unresponsive Buttons or Jammed Buttons
The screen is frozen or won't turn on and no actions can be made.
Plug the nook into the AC adapter for at least two hours to restore battery life
Remove the battery and reinstall it. This can be done by removing the back unscrewing the battery removing it and then putting it back together.
If you have added an additional memory card and the contacts are not correctly lined up this may have caused the nook to freeze.
Black lines or spots on nook display.
Try turning it off, waiting 30 seconds and turning the nook on again.
Display is defective and needs to be replaced.
Battery only works when device is plugged in or holds charge for only a short period of time.
Purchase a replacement battery.
AC adapter is bent, ripped, or worn out and no longer charges the device.
The nook uses a micro USB cord so it can be easily replaced with any micro USB power cable.
nook was dropped or damaged somehow causing either a cracked or shattered screen
See our guide on how to replace the screen.
Expected action is not performed when a button (power, "n" button, or volume buttons) are pressed, or buttons have become jammed in and not functional.
To fix unresponsive buttons, soft reset the device. To soft-reset the device hold the power and "n" buttons together for 10 seconds, then to turn the device back on hold the power button for 5 seconds (as opposed to the usual 2 seconds).
See the guide on how to fix the button, the device will have to be taken apart and the button realigned.