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Self Help Troubleshooting Guide

This guide is designed to help resolve your common computer issues quickly.

Common Issues

Wifi (wireless) is not working

Press "FN" + "F5" to turn the wifi radio on. Some laptops have a physical wifi switch that can be pressed/slid to turn the wifi radio on and off.

Can't access the Y:/ drive

Reboot your computer, if that doesn't work call IT.

I can't get my laptop to display on my monitor

Make sure your laptop is properly docked on the docking station and reboot your computer.

How to change the keyboard language

Click on the keyboard in the bottom-right corner and it will allow you to select which language you wish to use.

How to use the VPN

How to use the VPN

Cisco IP Phone

How to use the corporate directory

corporate_directory.pdf

How to place a conference call

To initiate the teleconference call the first person, let them answer, then hit the option "More" then click "Confr" it will then let you call the next person wait until they answer and press "Confr" (repeat to add more participants)

How to change your voicemail playback speed

Press 4 to slow down the playback speed and 6 to speed up the playback

Printers

Printer won't take my job code

Reboot the printer by turning the power switch off then on

Touchscreen on printer is frozen

Reboot the printer by turning the power switch off then on

When I send a job to the printer nothing happens

Reboot the printer by turning the power switch off then on

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