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If you're connected and playing music on your Sonos Roam 2, and the audio suddenly cuts out, follow this page for possible solutions.
Distance or Obstacles
Keep the source device close to the Sonos Roam 2 to avoid signal dropouts. Obstacles or distance can disrupt transmission.
For better reliability, pair and play from a nearby laptop or phone.
Wireless Interference
Nearby devices like microwaves, baby monitors, or phones can interfere with the Sonos Roam 2 signal.
Increase distance between the speaker and these devices, then place the source device close to the speaker for best performance.
Factory Reset Required
Starting with the speaker powered on, you will press and hold the power button for five seconds to power it off. If done correctly, there will be a chime and the status light will turn off.
Press and hold the Play/Pause button, while holding that you will then press and release the power button. You will continue to hold the Play/Pause button until the front light flashes orange and white, then you are ok to release it.
Once the light flashes green you'll then want to press and hold the Bluetooth button until the light flashes blue. It should then appear on your phone as a device ready to connect, click on it and the light should turn to a solid blue indicating a stable connection.
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