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Repair guides and support for HP's LaserJet Laser Printer Line, which includes printers with model numbers starting with LaserJet, LaserJet Pro, Color LaserJet, P, M, CP, and CM.

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Paper Jam , none seen

Says it has a paper jam, none can be found. Looks clear

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no Jam but says there is a jam in Tray 1. my e-mail:ptlovett123@gmail.com


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You can go to HP.com, look up your particular printer and find the most suspect area for a paper jam. It could be several places. As the paper traverses the paper path, it is timed. if the leading edge doesn’t get someplace on time, it will fault out. It could be your paper pickup rollers, or several other places depending on your make and model. LaserJet 4’s are notorious for output jams, for instance. Also, there could be a tiny piece of paper torn off and jammed into a corner somewhere that catches the next feed. So, if Mr. Knight’s fix doesn’t work, please post what type of printer it is (LaserJet 4, Colorjet 4030). What error code you receive on the display. The age of the printer. If it is an old printer, it is probably the paper pick up rollers. YouTube is also a good source of info for this type of problem.

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As the paper comes up from the paper tray, it goes through a register under the print cartridge. If it is stopping there before being pulled further into the printer, make sure that all parts of the register assembly move freely. I’ve seen the little felt pad stickers that are placed in different sections of the printer to dampen noise lose their felt over time and become sticky. Parts that touch them become stuck and cause the paper to not be noticed by the register. So turn-off the printer and remove the print cartridge. Look at the roller under it. there will be some metal plates near it. Make sure they move as they should . They are spring-loaded and should be able to flip or rotate forward/back. if you do find the sticky pads (about the size of your small finger’s fingernail), scrape them off.

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