Had the same problem with my MacBook Pro 13". It started with my trackpad failing, but after restarting the computer it would work again, or after leaving it cool down. Still, as time passed by, it stopped working at all and the keyboard started to fail as well, so I was left without trackpad nor keyboard to use my Mac. Sadly, the problem started after the warranty expired and I was living in Colombia (a country with limited Apple support). I decided to wait until I came back to US and scheduled an appointment. They charged me about 96usd, 79usd for the technical support and 10.23usd for the hardware cable ("SVC,CABLE,IPD FLEX,HA COPPER,13" MBP" - Part Number: 923-01376), plus tax. It started working perfect immediately and the tech guy just took like 15 minutes to do the repair. That even fixed a problem my computer had of not sleeping, probably because of the malfunction of the keyboard and the external mouse, can't really tell why. But still, the fix is recent so I'll wait a few months to know if the issue is really fixed. I didn't want to mess with the hardware myself, specially not knowing what the problem was neither the exact part to replace... but if someone can't get to an Apple store and have this same problem, they should just look carefully for the part on eBay or somewhere else, buy the tools (special screwdrivers for Macs) and change that cable themselves.
Был ли этот ответ полезен?
I have the same issue, trackpad and power button are still working though.
Did you manage to find a solution?
из aziz tnani
Aziz - I would follow Mayer's recommendation here and get the AppleCare extended if you can (then get it fixed afterwards). Otherwise, it's a very expensive repair as it likely needs a new battery as it likely swelled pressing from below which causes the keyboard to fail.
If you're lucky its still under warranty (within a month of expiring will also work). Apple did have a few battery issues which they did cover under an extended warranty program. But that only works if you didn't get the system wet.
Hi Dan and thanks for your answer, my warranty is actually over and i'm living abroad, so no apple service around.
I read in another post that the battery is discharged, the keyboard might work back?? does this make sense?
Can I change the battery myself if I can order one?
How expensive is the repair we are talking about?
из aziz tnani
To replace the battery review this IFIXIT guide: MacBook Pro 13" Retina Display Early 2015 Battery Replacement.
To prove its the battery you can try placing your battery in the refrigerator (not the freezer) to let it cool down. This will reduce the swelling to a point your keyboard should start to work again. If not the keyboard cable maybe damaged which leads to the trackpad from the keyboard from the swelling. Do use a plastic bag to cover your system tightly before you put it in the refg. and if you are in a very humid location let it sit still in the bag for a bit to let it warm up you don't want condensation to damage your system.
You might try looking at Apples web site to see whats near you. Apple has quite a few stores now and they also list authorized service centers as well.
I am in Tunisia and I might need to get my laptop to france for a replacement
I am not very confident putting my laptop in the fridge, even with a plastic bag around, if I switch of overnight, unplugged, shouldn't work as well?
из aziz tnani
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