Can't update my device

Question

Magellan RoadMate 5236T-LM

GPS navigator released in May 2013. Equipped with top of the line features including free lifetime (iFixit users say that they only got updates for three years) map updates and traffic alerts.

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Felix Muwanguzi @fmuwanguzi

Репутация: 220

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Опубликовано: 9 ноя 2016 г.

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Can't update my device

keep connecting the gps to my computer but nothing happens

Ответ на этот вопрос У меня та же проблема

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Magellan needs to honor the labeled advertisement “Lifetime Updates” on the outside of the box that the updates are good only for three years and not for a lifetime, very, very deceptive/shotty/poor sells practice. I will never buy another Magellan device again and will pass the word along. Hopefully they go out of business for not honoring the label “Lifetime Map Updates”

9 июл 2019 г. из Andre Barrera

all they have to do is create an executable file that owners can download to their computers and run/install the update, very poor programming on their part, pi$$ing off customers is apparently their customer satisfaction motto. The first update program was horrible, almost never worked because they didn't have an adequate server to manage the connections, consistantely kicked out because too busy... Had to leave one of my GPS connected for two days to get it to update (using the old program) and now they force you to use a particular browser plugin to do the updates (very cheesy indeed), and that doesn't work as well. A history of bad programming on their part... Too bad I purchase two devices and lifetime updates for one that didn't have the service available with it and now they are basically junk…..

9 июл 2019 г. из Andre Barrera

While being fully registered and connected, I have tried for months to update my RM5632T-LM. The tech continually tells me that the site is being updated and asks for my patience. It has been at least six months. Now they don't even respond to my requests for news on the readiness of the update site. This GPS is a good product, but the update service is horrible. I would never have bought it if I would have known.

13 июн 2018 г. из Gus Wah

Same here. i'll never buy a Magellan gps again...

22 июн 2018 г. из Elvis X

3 hrs trying to update 5235T to no avail !! tried every suggestion and instructions given by web site !! giving up !!!! just plain ridicilous !!!!

7 мар 2019 г. из paddy fox

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Magellan needs to honor the labeled advertisement “Lifetime Updates” on the outside of the box that the updates are good only for three years and not for a lifetime, very, very deceptive/shotty/poor sells practice. I will never buy another Magellan device again and will pass the word along. Hopefully they go out of business for not honoring the label “Lifetime Map Updates” — Andre Barrera
all they have to do is create an executable file that owners can download to their computers and run/install the update, very poor programming on their part, pi$$ing off customers is apparently their customer satisfaction motto. The first update program was horrible, almost never worked because they didn't have an adequate server to manage the connections, consistantely kicked out because too busy... Had to leave one of my GPS connected for two days to get it to update (using the old program) and now they force you to use a particular browser plugin to do the updates (very cheesy indeed), and that doesn't work as well. A history of bad programming on their part... Too bad I purchase two devices and lifetime updates for one that didn't have the service available with it and now they are basically junk….. — Andre Barrera
While being fully registered and connected, I have tried for months to update my RM5632T-LM. The tech continually tells me that the site is being updated and asks for my patience. It has been at least six months. Now they don't even respond to my requests for news on the readiness of the update site. This GPS is a good product, but the update service is horrible. I would never have bought it if I would have known. — Gus Wah
3 hrs trying to update 5235T to no avail !! tried every suggestion and instructions given by web site !! giving up !!!! just plain ridicilous !!!! — paddy fox

Alex Snith @alexs22 Репутация: 25 2 · Answer 1 · 2019-07-07T23:16:56-07:00

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Alex Snith @alexs22

Репутация: 25

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Опубликовано: 7 июл 2019 г.

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Check out the below steps to get Magellan GPS Update?

Provide a power source to the GPS unit so as to charge the battery level and ensure a smooth update.
Install Magellan content Manager from the main official website of Magellan and launch the same using your account information.
In case you have not created a personal account on the main website, create one right away. The main page will help you to create an account with step by step directions.
Link your computer and GPS unit using a USB cable and turn on on the GPS unit manually if it does not automatically turn on.
Subsequently, right click upon the content manager icon located in the system tray in your Windows. Choose OS X and check out the update now. In case any Magellan GPS Update available for your GPS unit, they will be prompted right here on your screen.
Install the update in your GPS unit at once the installation is completed, disconnect the device right away.
The GPS unit shall restart automatically on its own.

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I plugged Magellan GPS in for a while after several years of dormant ,no activity. Now when I plug in screen lights up but no words or icons symbols. So now what?

1 дек 2019 г. из gshowalter80

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Frank Dwyer @woodskid Репутация: 13 1 · Answer 2 · 2018-09-09T09:58:07-07:00

Frank Dwyer @woodskid

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Опубликовано: 9 сен 2018 г.

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Hi I made Content Manager work for my new Magellan RoadMate (Sept. 2018) by following his method in Windows 10. When Windows Installer gives you the option, install to C:/Magellan (so you can find the contents later). Go to that folder in Windows file explorer. Right click the file with the iconm titled mngContentManger (it is a plug-in and not a program), select option of run as administrator. Double left click the same file. Now go to the latest version of Chrome browser. Visit the website www.smartgpseco.com and log-in. Bingo, after a short spell, your computer should recognize your plugged in RoadMate and you can start the map update process. Note that you will need to eject the gps device when completed. If you want to revisit the update site for some reason, you will need to reboot and go through the process again. Worked like a charm for me after two days of tearing my hair out. Frank in Canada

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Correction typo: First line, that's 'this method.' 3rd line the word is icon. I also confirmed by repeat trials that this method works and the RoadMate performs well. Frank

10 сен 2018 г. из Frank Dwyer

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Sudhindra Tiwari @sudhindratiwari Репутация: 13 1 · Answer 3 · 2019-03-08T11:16:15-07:00

Sudhindra Tiwari @sudhindratiwari

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Опубликовано: 8 мар 2019 г.

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This is how I resolved the issue on Magellan RM 5202-LM.

Use only Google Chrome browser (for Windows)
Register your product and account
Plug in your device to the computer using the USB cable provided
Login at https://www.smartgpseco.com/#sign/sign_i...
After login you might see “No device detected” at left bottom corner (I did)
Click “Update” tab on top left side
You might see a notification to download a “Plugin” , click to download, note the location folder of the download
Log off from smartgpscom.com.
Close all the browser windows (very important)
Do not detach the GPS unit from the computer
Double click the downloaded plugin file to install (follow the steps suggested by the installation program)
Open the browser and re-login https://www.smartgpseco.com/#sign/sign_i...
Now you should be able to see your device in left bottom corner
If your date of purchase is within three years, you should be able to update the maps
(Life time map upgrade is valid only up to three years from the date of purchase. Darn, I did not know this).

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when i purchased the two devices, no where on the box or container did it state the three year validity, out-right fraud, you should refund all who purchased the device when it clearly stated on the box LIFETIME upgrades...

9 июл 2019 г. из Andre Barrera

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Steve KJ @stevekj Репутация: 13 1 · Answer 4 · 2019-04-29T18:13:19-07:00

Steve KJ @stevekj

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Опубликовано: 29 апр 2019 г.

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This is the response that I got from Magellan tech support for my 1700 RoadMate:

“Please note that your unit has the latest map version 61 installed. Due to that, there will be no longer map update available for your unit. This is due to the technological advances in mapping data over that past few years. The size of the mapping data is too great to be handled by the older hardware.

We suggest purchasing a brand-new Magellan device that has all the latest technological advances, map updates, and full one-year warranty. You may visit our online store for more details. You may click on the link below:

https://www.magellangps.com/store/”

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Better idea..... don't buy a magellan product ever again!!!!

23 мар 2021 г. из rldbad

3 years of updates is NOT a lifetime unless you are a rat.....come to think of it, that describes MAGELLAN to a " T " . Will NEVER buy anything that has Magellan used. That includes cars!

7 сен 2022 г. из Lee Moore

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Colin Fletcher @colinfletc69889 Репутация: 13 1 · Answer 5 · 2019-05-25T21:02:27-07:00

Colin Fletcher @colinfletc69889

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Опубликовано: 25 мая 2019 г.

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Hi Felix, try connecting your GPS to an older version of Windows. Probably Windows 7. A lot of drivers were not integrated into Windows 8/Windows 10. Its both Magellan’s and Windows fault. There are still lots of computers out there running older O/S systems. Any operating system will work. Just not Windows 8 or Windows 10. Good luck! I found this fix as a last desperate attempt to fix the time and out dated maps on my Magellan 5520.

Strangely…no internet web sites gave this solution and neither did the Magellan techs know either. By the way. The Windows ‘compatibility’ thing is useless. Don’t even try it. Find yourself an older system out there…run everything like you have been doing. It should work. Let me know.

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download updates @downloadupdates Репутация: 1 2 · Answer 6 · 2021-10-14T14:31:46-07:00

download updates @downloadupdates

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Опубликовано: 14 окт 2021 г.

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Try this YouTube Video link to Update Magellan GPS Maps https://youtu.be/qkFgv_tXy4w & Magellan Roadmate GPS Update https://youtu.be/VxGvMa-TRDw . Follow the steps to update maps for free download.

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Megan Scribner @mscribner Репутация: 324 9 3 1 · Answer 7 · 2016-11-09T15:25:48-07:00

Megan Scribner @mscribner

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Опубликовано: 9 ноя 2016 г.

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Your device may not be registered to receive updates. You can register your device at http://www.smartgpseco.com/#sign/sign_in. After registering , you can plug your GPS into the computer to receive updates. Be sure that the computer and GPS are responding to being connected, otherwise this may suggest that the USB connector cable is faulty and should be replaced. If you are still having difficulties, you should contact Magellan directly for support for this issue.

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Maybe so it could

9 ноя 2016 г. из duuude

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duuude @duuude_23 Репутация: 11 2 · Answer 8 · 2016-11-09T15:28:57-07:00

duuude @duuude_23

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You might want to check for a secure connection in the USB ports. The one for your GPS might have stopped working properly. Your computer might be messed up as well.

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sarah j wills @jonny23 Репутация: 1 · Answer 9 · 2022-07-06T09:20:12-07:00

sarah j wills @jonny23

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Опубликовано: 6 июл 2022 г.

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Some popular Gps devices like- Magellan devices like magellan maestro 3200,magellan roadmate 1440,magellan maestro 4040, magellan roadmate 5235t-lm,magellan roadmate 1700,magellan roadmate 1470, and other old and newer models. We’ll help you to get easy maps, software / Firmware updates.

Are you planning a trip or going out and wondering if you could have the latest maps to make your trip or your work. Well, you’re a step away from the latest map updates. Latest map updates make sure that you always reach your destination on time with full-proof accuracy.

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Camille Henderson @castles53 Репутация: 1 · Answer 10 · 2022-07-06T23:13:22-07:00

Camille Henderson @castles53

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Опубликовано: 6 июл 2022 г.

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Buy a Garmin - that's what I was told. I will never buy Magellan again. The customer service told me themselves that Magellan is not a good GPS. They have had so many problems with the clock, which was my issue.

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