Phone wont turn on
I was recently using my phone yesterday at 6pmIt was down to the last 5% charge. I plugged it in and could see the lightning (charging). I kept using my phone and it went down to 1%. I know phones dont charge well when you are using them but i needed to do something quick. I left it alone at 1%, but i guess it was a bit to late and it turned off. Normally it would show that its charging and the percent on the screen since it was already plugged in. Nothing showed. I unplugged it and re-plugged it and nothing. I decided to leave it alone. This morning 7am i plugged it again left it for awhile and it was warm bit it still wouldnt turn on. I has only been 6 months that i had this phone. I want to say its the battery but i dont know. Do you have any idea. It was working fine. I have uses the phone until it reaches 1% and it has died but never this
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UPDATE: I called Customer service yesterday and they tried to help me out but the phone still wouldn't turn on. They told me to go to Best Buy- Geek Squad since they are approved and certified. So I went. I told the person helping me about my problem and that I was told to go to them. She wasn't sure and asked her manager. He started saying that they didn't deal with phones only tablets but I repeated again about what customer service said. He hesitated a bit before asking someone else to help me.
......So basically what they did is they forced charged it/ super charged it (I forgot exactly how they said it) the phone for a few minutes and it turned on. They said that the phone probably got stuck, frozen and didnt know how to respond.
BE PERSISTENT: That same day in the morning I had gone to another Best Buy (This was before calling customer service). I asked if they could look over my phone. I was told they only dealt with phones bought from the store and that they had to have warranty, insurance.
из Elizabeth C