iPod won't sync with itunes

Question

iPod 7th Generation

iPod седьмого поколения, представленный и продаваемый как «iPod Classic», был выпущен в сентябре 2009 года. Внешних отличий от предыдущей версии у него не было. Он просто заменил предыдущий iPod Classic 6.5 с объемом памяти 120 ГБ на тонкую версию объемом 160 ГБ.

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Teresa Hayes @teresahaye32542

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Опубликовано: 19 янв 2026 г.

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iPod won't sync with itunes

I brought a new 7th gen classic as a Christmas present. I am unable to get it to sync with iTunes.

I have tried on an old pc with a previous/old version of iTunes. I get the message "iPod software update server could not be contacted. Make sure your network settings are correct and your network connection is active." ... and "There was a problem downloading the software for the iPod" It keeps asking to restore the iPod which then gives these messages.

We have just changed broadband provider. I have 2 other classics that work and sync without issue. Any help gratefully received.

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I'm surprised you found a sealed up iPod that I think last sold in 2022!

19 янв 2026 г. из DanJ

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I'm surprised you found a sealed up iPod that I think last sold in 2022! — DanJ

score 0 · Answer 1 · 2026-01-19T10:24:24-07:00

DanJ @danj

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Are you able to access the iTunes Store from your PC? It's possible the settings within your PC are messed up so iTunes is not working. Do you have access to a Mac system to see if that works.

Syncing between your PC and the iPod is local and does't access the internet which can explains why your other iPods are working.

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I am able to access iTunes from a laptop and an old desktop pc. I think the internet is needed when it asks for software update for the new iPod.

19 янв 2026 г. из Teresa Hayes

@teresahaye32542 - Yes, the access to the Internet by you PC is required to download the updates via iTunes from within iTunes! Basically the Pc is acting as a proxy to your iPod.

You can also manually transfer the file into your iTunes folder here's a link to the firmware Rev C ("Thin" 160 GB, September 2012) review the documentation.

19 янв 2026 г. из DanJ

Thank you..I will have another go at syncing this weekend

20 янв 2026 г. из Teresa Hayes

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iPod 7th Generation

iPod won't sync with itunes

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