Logitech Harmony Elite Repair

The Logitech Harmony Elite is a universal smart remote and hub system designed to control home entertainment and smart home devices from a single touchscreen remote. It pairs a rechargeable touchscreen remote with a separate Harmony Hub that relays IR, Bluetooth, and RF commands to devices. The remote uses durable plastics for the housing and a glass or high-strength plastic touchscreen surface; the hub uses a hard plastic enclosure with rubberized feet for stability. Key features include multi-protocol control (IR, Bluetooth, Wi‑Fi), activities-based macros, and integration with many smart home platforms.

The Logitech Harmony Elite can be identified by the model number (M/N N-R0010). The model label is on the Harmony Elite can be identified by its touchscreen remote paired with a small rectangular Harmony Hub. Remote: model/serial label is typically on the underside of the remote; Hub: model/serial label is on the underside of the hub housing. This label lists the model (M/N), part (P/N), and serial (S/N) numbers.

• Form Factor: Handheld touchscreen remote + separate networked hub (tabletop)
• Components: Touchscreen remote (rechargeable) and Harmony Hub (IR/bluetooth/Wi‑Fi transmitter)
• Connectivity: IR, Bluetooth, RF (via hub), Wi‑Fi (hub to network), USB (service/charging)
• Display: Color capacitive touchscreen (glass or high-strength plastic surface)
• Battery: Rechargeable Li‑ion battery in remote (proprietary pack; replaceable with disassembly and potential soldering)
• Charging: Charging cradle/dock included for remote; hub powered via external DC adapter
• Compatibility: Controls hundreds of thousands of TVs, AV receivers, set‑top boxes, streaming devices and select smart home devices via Harmony cloud configuration
• IR Range: Standard IR line‑of‑sight range (typical up to ~8 meters depending on environment)
• Hub Interfaces: Multiple IR emitters and receiver window(s); Bluetooth support for select devices; connects to home network via Wi‑Fi
• Model/Part Numbers: Remote and hub model numbers vary by region and batch; check underside labels on each component for exact M/N and S/N

Common repair-relevant faults include battery failure (remote not powering or holding charge), touchscreen unresponsiveness, and hub IR/connection failures. Diagnose by checking charging contacts and cable, performing a soft reset and re-pairing with the Harmony app, testing IR output with a camera, and swapping power adapters or cables.

For additional troubleshooting help, visit: Visit Logitech Support (support.logi.com) for product registration, troubleshooting articles, and contact options. Important notices: some legacy Harmony software tools have been deprecated; use the Harmony mobile app/Logi Options+ where applicable.

Warranty varies by region; check Logitech Warranty information at support.logi.com for coverage period and claim instructions.

• https://support.logi.com/hc/en-us/articl...
• https://www.amazon.com/Logitech-Harmony-...