Logitech Harmony Express Repair

The Logitech Harmony Express is a voice‑enabled universal remote that integrates Amazon Alexa for hands‑free control of home entertainment. It combines IR blasters with Wi‑Fi and Bluetooth control to operate TVs, set‑top boxes, sound systems and Alexa‑enabled smart devices. The remote ships with a dedicated blaster and IR mini‑blaster and uses a durable ABS plastic housing with a soft‑touch finish and rubberized buttons for long service life. Key features include built‑in Alexa voice control, a rechargeable battery, remote finder and management of devices inside closed media cabinets.

The Logitech Harmony Express can be identified by the model number (M/N N-R0016). The model label is on the underside of the remote. This label lists the model (M/N), part (P/N), and serial (S/N) numbers.

• Form Factor: Handheld voice remote with external IR blaster and IR mini‑blaster
• Connectivity: Wi‑Fi, Bluetooth, Infrared (via included blasters)
• Voice Assistant: Amazon Alexa built‑in (press-to-talk voice button)
• Included Components: Remote control (rechargeable battery), main blaster, IR mini‑blaster, USB cable, power adapter, user documentation
• Power / Battery: Rechargeable internal battery (ships installed); charges via supplied USB cable and adapter
• Charging Port: USB cable provided (for charging) — cable type listed with product packaging
• Control Capabilities: Controls Wi‑Fi and Bluetooth enabled devices plus traditional IR home theater equipment; manages device power and inputs and can operate devices inside closed media cabinets using the blaster
• Materials & Finish: Durable ABS plastic housing with soft‑touch finish and rubberized buttons (graphite color)
• IR Blaster Details: Includes main external blaster and IR mini‑blaster to extend IR line‑of‑sight; designed to reach devices hidden in cabinets (range varies by installation)
• Support / Software Status: Official downloads and spare‑parts listings are limited; Logitech support pages indicate certain legacy software/tools are no longer maintained; consult support.logi.com for guidance

Common repair‑relevant faults include the remote not charging, voice/Alexa failing to respond, and IR blaster failures. Diagnose by checking charge and USB cable, confirming pairing and Wi‑Fi/Bluetooth status in the app, testing IR output with a phone camera or by repositioning the blaster, and inspecting/ reseating blaster and battery connections. If the internal battery or USB connector is damaged, disassembly and battery replacement or connector re‑soldering are typical repairs.

For additional troubleshooting help, visit: Visit https://support.logi.com for product help, warranty checks, and contact options.

Refer to Logitech warranty information at support.logi.com; availability and terms vary by region.

• https://www.amazon.com/Logitech-Harmony-...
• https://support.logi.com/hc/en-us/articl...