Logitech Harmony Pro Repair

The Harmony Pro is a professional-grade universal remote and hub system from Logitech designed for integrated home entertainment and smart-home control. It builds on the Harmony Elite platform and includes Harmony Precision IR Cables for reliable infrared device control and multi-zone audio management. The product targets professional installers and is intended to be installed by professionals, with ongoing customer service and support options. Logitech states a focus on sustainable design and durable materials across components and manufacturing processes.

The Logitech Harmony Pro can be identified by the model number (M/N N-R0010). The model label is on the product label. This label lists the model (M/N), part (P/N), and serial (S/N) numbers.

• Model / SKU: Harmony Pro (often referenced as Harmony Pro 2400), SKU 915-000273, MPN 915-000273
• Product ID: harmony-pro
• Form Factor: Universal remote control + hub for professional installation
• Connectivity: Infrared (via Harmony Precision IR Cables), Cloud-based control for smart-home integration (works with Amazon Alexa and Google Home)
• Included Accessories: Harmony Precision IR Cables (precision IR lead set), hub, remote (exact bundled components depend on professional installer package)
• Multi-zone Audio: Supports powerful multi-zone audio control (professional AV integration)
• Voice Assistant Compatibility: Amazon Alexa and Google Home (voice control integration)
• Sustainability / Materials: Designed with sustainability commitments; Logitech states durable materials and lifecycle considerations across components
• Intended Use: Commercial/professional installation for integrated home theaters and smart-home systems
• Price (MSRP): USD 399.99 (listed price on Logitech product page)

Common repair-relevant faults include failed or intermittent IR output (often due to damaged Precision IR cables), hub power or network/connectivity failures, and firmware-related issues. Diagnose by checking power and cable connections, swapping or inspecting IR cable terminations, verifying network connectivity and voice-assistant link, and applying firmware updates or performing a factory reset if needed.

For additional troubleshooting help, visit: Visit Logitech Support (support.logi.com) for product assistance, contact options, and installation guidance.

Warranty varies by region—see Logitech warranty information on the support site and consult your professional installer for installation-related service terms.

• https://www.logitech.com/en-us/shop/p/ha...
• https://support.logi.com/hc/en-us/articl...