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The Battery Draining Faster than Usual:
The battery life seems to be keep getting shorter and shorter.
Battery is Aging
Over time, the battery's capacity slowly runs down. To slow down this aging, manage the temperature and usage of the phone. Replacing the phone battery could solve this problem. See our battery replacement guide.
To check if the battery is dead, remove the battery and use a voltage meter to see if the battery is holding charge. See the multimeter guide for details. If the battery is indeed dead, check out our battery replacement guide.
Programs on the phone are causing it to run poorly
Change the settings on your phone. Check if you have the latest software and are using power-saving settings.
The camera doesn't capture images:
The camera doesn't take pictures, or the pictures it takes are distorted or blurry.
The camera glass is shattered.
Check the lens of the camera for cracks. If it is cracked, you may need to replace it. Check out our replacement guide for the rear facing camera replacement.
The camera lens is dirty
Remove as much dust as you can with a soft-bristled brush. Then, use a small amount of lens cleaning solution on a lens tissue and gently wipe the lens to remove dirt or other things distorting the image.
The fingerprint scanner isn't unlocking the phone:
When placing finger on the scanner it does not read it correctly and unlock the phone.
The fingerprint was not put in the phone correctly
Open the phone normally and navigate to the settings, re-enter your fingerprint into the phone. Put in several fingerprints to make sure.
The scanner itself is broken
The scanner itself has a malfunction. Check out our replacement guide for replacing the fingerprint scanner on this phone.
The fingerprint scanner is dirty
Use a clean dry cloth to clean the scanner. Then unlock your phone with the passcode and try to use the scanner again
The display is not responding to touch:
The phone doesn't or is slow to receive touch input on the screen.
Display is broken/cracked
Check out our replacement guide here for replacing the display on this phone.
If your phone is slow in general, try removing unnecessary apps or programs and make sure your software is up to date.
Pop or snap sounds before playing audio:
The speakers make a crackling sound when turned on to play audio.
Amplifier is worn out
The sockets and wiring may have come loose during use. Especially loud and prolonged use of the speakers could vibrate small pieces out of place. Make sure the wires connecting the speakers are fully attached.
To check if your speakers are faulty, try playing the sound files through headphones or separate speakers. If the problem persists, follow our speaker replacement guide.