Перейти к основному содержанию

Отремонтируйте ваше устройство

Обучение ремонту

Магазин

Repair and disassembly guides for Epson printer.The company was founded in 1942 as Daiwa Kogyo, Ltd., but merged with another company in 1959 to create Suwa Seikosha Co., Ltd.

509вопросов Показать все

Why does my printer keep saying offline?

My Epson Workforce 545 is connecting to our home network through our wifi, with an IP address.

The printer works beautiful, except for when it isn't used for a couple days, which it will say "Offline". Troubleshooting in Windows 10 just says it's not powered on, but it clearly is. When I check the network status on the printer, it says still connected. I'm unable to ping it when it says offline.

Sometimes rebooting the router will cause it to come back, but usually I have to remove the printer completely, and re-add it manually using the IP Address. It doesn't come up as an addable device for some reason, which is the reason for manually adding it.

One possible fix I found said to go to the port configuration and disable SNMP. (SNMP Fix Tutorial)However, when I click on "Configure Port...", I get an error. Also, the port name is very odd looking.

I have a picture of the error located here = Port error

Is there something I can do to resolve this that I'm not aware of?

Update (01/15/2018)

Thank you for the response. It makes complete sense.

So I deleted the printer, and re-added it using the hostname instead of the IP address. I have the epson software already installed, and it says all drivers are up to date. When I try to run the Epson Event Manager, with the printer added, it says

Block Image

And I still get the following error when I try to configure the port =

Block Image

I will let you know if/when it goes offline again.

This issue started before I ever started using the IP address to add it.

Thank you again for responding.

Отвечено! View the answer У меня та же проблема

Это хороший вопрос?

Оценка 3

Комментарии:

You replied with a fix that seemed to work but the fix is nowhere to be found

из

It's down below, past the ad (natch) its in bright green, and it WORKED for me (so far).

из

Добавить комментарий

SKIP THE UPGRADE

Save by fixing with an all-in-one kit.

Shop iPhone Fix Kits

SKIP THE UPGRADE

Save by fixing with an all-in-one kit.

Shop iPhone Fix Kits

8 Ответов

Выбранное решение

This "offline" error occurs because you are using the IP address directly and not the network name of it (usually EPSONXXXXXX). There is a "DHCP Lease" that expires every so often. This lease tells the network to assign a specific IP address to the printer until the lease expires, then the IP can change, and in your case, it looks like it does frequently.

I would suggest deleting the epson from the computer, trying to download the latest driver, an run the network configuration again. Make sure the Epson Event Manager is installed, so your computer can communicate with the printer. Allow it through your computer's firewall.

Physically on the printer, one of the network menus will show you that the printer has a name of "EPSONXXXXXX". Use this instead of the IP address if possible.

Был ли этот ответ полезен?

Оценка 6

Комментарии:

I spent 90 mins with Epson support and they didn't figure it out......wow, thank YOU SO MUCH!!!

из

I use a static IP address for the printer. It should not make a difference if the DHCP lease expires. still experience the disconnects every so often. Powering the printer off and on resolves the issue.

из

Добавить комментарий

i have Had one of these Issue Many time With My Printer. i run a House with 2 Printers & 1 Router & 1 range extenders & years of struggle Has made me Kind of techy When it Comes to Printer & Router Problems. However i am not Really Surprised by the Confusion That Some of the People Have Here.

Confusion i see People are trying to Pin point a particular reason behind the issue Which is Not True At All. I have had my Printer Offline at least 5-6 Times a Years & Most of the time It was different Problem then Before. Earlier in the Post i see many Users Claiming it to be a Port Block Problem Which i think there is only 5 % chance that it could be a Port Blockage.

Why Printer has this error - Printer Offline simply Means that Printer is not able to Communicate With System & Not read to Print.Some of the reason Could be -

  • Paper jam , Non Compatible ink cartridge, Outdated Router Firmware Or Printer Software
  • Multipal Router connection , Use Printer Offline Mode, Corrupted Printer Software
  • Antivirus Or Firewall block
  • Now to fix this issue Try Troubleshooting Steps One By One at How to Fix Printer Offline issue
  • See if this tips is any Help. thanks

Был ли этот ответ полезен?

Оценка 1
Добавить комментарий

I tried everything suggested on all these boards and FINALLY solved my epson wf 3620 always losing connection to my wifi after 2 days. I called my tech support at my internet provider and mentioned to him what was happening. He took a look at my modem remotely and saw that my 2.4 and 5g were bouncing back and forth between the two trying to make one connection because ,my two computers were logging in at 5g because I selected that rate, whereas the printer can only connect at 2.4, so he adjusted the setting in the modem to create both a 5g and a 2.4g out to the internet so my computers use the 5g and printer the 2.4. I HAVEN’T HAD A PROBLEM SINCE, plus streaming movies has eliminated buffering issues almost 100%. I hope this helps.

Был ли этот ответ полезен?

Оценка 1

Комментарии:

By George I think that's it, thanks

из

Добавить комментарий

I spent all day trying to print from my mobile and getting printer not ready message. Checked IPS Mac addresses router settings pulling my hair out but was on a mission. What an idiot I am it turns out my VPN was on. Disconnected it and everything fine again.

Был ли этот ответ полезен?

Оценка 0
Добавить комментарий

You can easily fix the Epson printer offline issue. All you need to follow the instructions to fix the problem.

  1. Be sure, your printer is connected from internet. Your printer and computer should be connected from the same network. if you find them on different network. Just go ahead and make them connected from the same network.
  2. Let’s power cycle your printer and computer and then try to print.
  3. If you still get the offline error. you should go ahead and remove the driver from your computer. and reinstall the printer with the fresh settings.

Был ли этот ответ полезен?

Оценка 0

Комментарии:

You should not have to power it off and on. You should not have to constantly reinstall the printer. That's exactly the problem we are trying to fix.

из

Добавить комментарий

Know how Epson printer offline problem arises:

  • Low Ink Cartridges
  • Outdated Drivers
  • Connection Error i.e. Wi-Fi, damaged cable and loose wiring
  • Corrupt Program

Simple steps for fixing problem:

  • Resolve Paper Jam problem
  • Delete pending printing job
  • Reinstall printer software
  • Reset your wi-fi network

Был ли этот ответ полезен?

Оценка 0
Добавить комментарий

Try this, like on the screenshot its a WSD, click on “add port”, then chose standard TCP/IP port and add him with his IP Address. After that select the new created port”192.168. x. x” and choose, configure port… and disable SNMP protocol.

Worked for me

Был ли этот ответ полезен?

Оценка 0
Добавить комментарий

You can read this blog and solve this issue by yourself just follow the steps and and get rid out of this issue : How to Fix Printer Showing Offline?

Был ли этот ответ полезен?

Оценка 0
Добавить комментарий

Добавьте свой ответ

Wes White будет вечно благодарен.
Просмотр статистики:

За последние 24часов: 82

За последние 7 дней: 398

За последние 30 дней: 1,929

За всё время: 36,730