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Repair and disassembly guides for Epson printer.

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Why does my printer keep saying offline?

My Epson Workforce 545 is connecting to our home network through our wifi, with an IP address.

The printer works beautiful, except for when it isn't used for a couple days, which it will say "Offline". Troubleshooting in Windows 10 just says it's not powered on, but it clearly is. When I check the network status on the printer, it says still connected. I'm unable to ping it when it says offline.

Sometimes rebooting the router will cause it to come back, but usually I have to remove the printer completely, and re-add it manually using the IP Address. It doesn't come up as an addable device for some reason, which is the reason for manually adding it.

One possible fix I found said to go to the port configuration and disable SNMP. (SNMP Fix Tutorial)However, when I click on "Configure Port...", I get an error. Also, the port name is very odd looking.

I have a picture of the error located here = Port error

Is there something I can do to resolve this that I'm not aware of?

Update (01/15/2018)

Thank you for the response. It makes complete sense.

So I deleted the printer, and re-added it using the hostname instead of the IP address. I have the epson software already installed, and it says all drivers are up to date. When I try to run the Epson Event Manager, with the printer added, it says

Block Image

And I still get the following error when I try to configure the port =

Block Image

I will let you know if/when it goes offline again.

This issue started before I ever started using the IP address to add it.

Thank you again for responding.

Отвечено! View the answer У меня та же проблема

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You replied with a fix that seemed to work but the fix is nowhere to be found

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It's down below, past the ad (natch) its in bright green, and it WORKED for me (so far).

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5 Ответов

Выбранное решение

This "offline" error occurs because you are using the IP address directly and not the network name of it (usually EPSONXXXXXX). There is a "DHCP Lease" that expires every so often. This lease tells the network to assign a specific IP address to the printer until the lease expires, then the IP can change, and in your case, it looks like it does frequently.

I would suggest deleting the epson from the computer, trying to download the latest driver, an run the network configuration again. Make sure the Epson Event Manager is installed, so your computer can communicate with the printer. Allow it through your computer's firewall.

Physically on the printer, one of the network menus will show you that the printer has a name of "EPSONXXXXXX". Use this instead of the IP address if possible.

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I spent 90 mins with Epson support and they didn't figure it out......wow, thank YOU SO MUCH!!!

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I spent all day trying to print from my mobile and getting printer not ready message. Checked IPS Mac addresses router settings pulling my hair out but was on a mission. What an idiot I am it turns out my VPN was on. Disconnected it and everything fine again.

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You can easily fix the Epson printer offline issue. All you need to follow the instructions to fix the problem.

  1. Be sure, your printer is connected from internet. Your printer and computer should be connected from the same network. if you find them on different network. Just go ahead and make them connected from the same network.
  2. Let’s power cycle your printer and computer and then try to print.
  3. If you still get the offline error. you should go ahead and remove the driver from your computer. and reinstall the printer with the fresh settings.

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Know how Epson printer offline problem arises:

  • Low Ink Cartridges
  • Outdated Drivers
  • Connection Error i.e. Wi-Fi, damaged cable and loose wiring
  • Corrupt Program

Simple steps for fixing problem:

  • Resolve Paper Jam problem
  • Delete pending printing job
  • Reinstall printer software
  • Reset your wi-fi network

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Try this, like on the screenshot its a WSD, click on “add port”, then chose standard TCP/IP port and add him with his IP Address. After that select the new created port”192.168. x. x” and choose, configure port… and disable SNMP protocol.

Worked for me

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