Brother printer status monitor

I have a brother, HL – 3170CDW printer(I had to select the HL-5240 because it was the only choice I had). I have tried every which way to get the status monitor to work with no results. I double click the icon on the desktop, and a little busy wheel turns but nothing happens. I've tried to follow the instructions on the brother support page but got nowhere.

Is there someone out there who can give me a step-by-step procedure to get this thing working?

Thanks. Jim B.