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The Epson Artisan 837 is an all-in-one printer, copier, scanner, and faxer produced by Epson beginning in 2011. Model number C11CB20201.

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Duplexer does not accept paper.

After a paper jam was cleared in the duplexer it will no longeraccept and flip the sheet for printing on back side. Examining the duplexer I see that the black exposed gear that should engage with the white gear in the body of the printer simply spins without turning the duplexer’s feed wheels. Anyone have any experience on how to open the side of the duplexer to see what has slipped? Or have a schematic of the duplexer?

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I explained: Examining the duplexer I see that the black exposed gear that should engage with the white gear in the body of the printer simply spins without turning the duplexer’s feed wheels. Anyone have any experience on how to open the side of the duplexer to see what has slipped?

I had already disconnected the duplexer from the printer and had opened the main boddy of it to determine why the rollers were not opeerating. Concern is with opening the 'side of the duplexer (which houses the black gear) to diagnose why the gear is not turning the rollers.

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There should be two buttons on either side of the duplexer. Press the buttons to release the auto duplexer and remove it from the printer. Then, press the button on the duplexer cover and open the cover.

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