Philips Sonicare FlexCare Troubleshooting

You can’t get your toothbrush to turn on.

The top button is the power button and the bottom one changes the mode. The mode button will not turn the toothbrush on so be sure that you are pressing the correct button. If your toothbrush still won’t turn on, keep reading.

You may just have a drained battery. Put your toothbrush on the charger and ideally the LED lights will turn on, showing that it is charging. If it will no longer charge, the battery must be replaced with a new one. Use this Battery Replacement guide.

The toothbrush makes much more noise that it did when it was new.

Most likely the actuator screw is loose and must be tightened. Use this guide...

You can hear the toothbrush making a humming sound but the brush head doesn’t move.

The shaft that connects to the toothbrush head may be broken. It will need to be replaced. Use this Shaft Replacement guide.

The toothbrush cannot charge.

Check to see if the charger is properly plugged into an outlet, and check to see if the outlet gives any charge.

If the charger cannot charge any toothbrush, then the charger itself may be faulty. Check to see if the charger is working by placing your toothbrush on the charger. If the battery light on the toothbrush doesn't light up, charger will need to be replaced. Use this guide ...

If the charger works fine, the battery on the toothbrush may be broken and will need to be replaced. Use this Battery Replacement guide.

The UV cleaner provided with the toothbrush does not turn on.

Check to see if the charger is properly plugged into an outlet, and check to see if the outlet gives any charge.

If the outlet works fine, the UV bulb in the cleaner may be broken. Fortunately, the bulb can be easily replaced. Use this UV Light Bulb Replacement guide.