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The Samsung Galaxy Grand Neo was released in February 2014. It is a mid-range smartphone with a 5.01-inch display and a variant with dual SIM. The GT-I9060I model is known as the Samsung Galaxy Grand Neo Plus.

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phone touch screen wont work

my phones touch screen wont work

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My touchscreen is jumping


my screen cracked and the touch sensors don't work anymore


i broke the back of my phone what do i do


In my tablet the screen touch is not working means home button is not working


hi i bought 2 lcd screens for my j3 samsung but both will not start up just a dead screen but my original screen works i tried the screens on my wifes fone and they work on hers what could be wrong


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Выбранное решение

Make sure that your hands are clean and dry, then try these steps:

  • If you have a case or screen protector on your device, try removing it.
  • Clean the screen with a soft, slightly damp, lint-free cloth.
  • Unplug your device.
  • Restart your device. If you can't restart it, you can force restart your device.

Or other method

1 Restart Android Device

Before rushing into any other troubleshooting procedure, restart your Android phone or tablet to fix software glitches that may prevent the screen from functioning. To restart android device with touch screen not working:

  • Press and hold the power button until the screen becomes black;
  • After 1 minute or so, hold the power button again to power on the device.

In many cases, the touch screen will respond normally after the device reboots.

2. Remove Memory Card & SIM Card

Sometimes, faulty memory card or SIM card should take the blame. Therefore,

Power off your device (keep holding power button if the screen is totally unresponsive);

Remove back cover of your Android device and take off memory & SIM card;

Reboot the device and see if the problem is gone.

3. Put Device in Safe Mode

Corrupted or troublesome third-party apps could also cause touch screen problem on Android phone or tablet. Under the safe mode, all third-party apps that you download will be disabled. So if the touch screen works well in safe mode, then you should uninstall some of the third-party apps, especially those that were installed recently before the touch screen problem starts.

  • Power off your Android device;
  • Long press power button to reboot the device;
  • When you see the Samsung, Nexus, LG or other brand logo, release power button and hold down Volume Down button;
  • Release Volume Down button when the device boots up with a Safe mode indicator on the bottom left corner.

If your touch screen just lags or respond incorrectly, you can also try to enter safe mode in this method:

  • Hold power button until the power options menu appears;
  • Long-press the Power Off
  • When you see the message whether to reboot your device into safe mode, tap "OK".

4. Factory Reset Android Device in Recovery Mode

If the touch screen is completely unresponsive, factory resetting the device in Recovery Mode may help. However, this will delete all data in your Android device, including downloaded apps, photos, messages, contacts, etc. Therefore, use this as the last resort and if possible, have a backup to your Google account beforehand.

5. Calibrate Touch Screen on Android with Apps

There are apps in Google Play Store that can calibrate your phone/tablet touch screen and improve its accuracy and responsiveness. These apps are especially helpful if your touch screen respond too slow or inaccurately. Type "touch screen calibration" on the search bar in Play Store and you should get quite a few results. Read the reviews carefully before download.

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Pressing and holding the power button is not causing the device to power down (Galaxy S8). I believe the Amazon Music app compromised the screen drivers, or that was just a coincidence of timing.


Found my problem: For the Galaxy S8, you have to hold Power AND Volume Down to power down the phone (actually, to force a restart, I don't think it powered down)


i have an alcatel idol 4 and its still not working


Um, what do you do if you reset your phone and can't use the touch screen. You can't use an app like Vysor because you need to enable USB debugging.


Hi @ Oliver Nichol,

Try connecting a USB mouse via an OTG cable, to navigate through the phone.

Be sure that the phone's battery is fully charged as it will be supplying power to the mouse and therefore will discharge more quickly.


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I’ve read a few comments here and sugest to get screen repaired. If clearing the cache on your phone or factory resetting did not fix the issue then it is a hardware issue. I was in the same position where the top of my screen didn’t work and only got worse overtime. I ended up paying $100 for lcd and glass replacement for my s8+ and is working fine now.

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My screen cracked and the touch sensors stop working I seriously need help pls


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I had the same problem, i think it was caused by overheating so i put my phone in the fridge for 30min and haven't got any problems since then

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im to scared to put it in the fridge incase it ruins my phone


Put my samsung A70 in fridge for 15 mins as screen is black but phone is on and took it out of the fridge and screen comes on for a while then goes black again


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Hi @helenr,

First try starting the phone in safe mode and check if the touchscreen works, If it does then a downloaded app is the cause of the problem. The trick is to find out which one.

If it doesn’t work in safe mode either then there is a problem with the touchscreen either a loose connection to the systemboard or it is faulty and will have to be replaced.

Here’s a link to the ifixit Samsung Galaxy J7 Glass / Screen Replacement guide, which may be of some help.

Before you open the phone to check the touchscreen cable or to replace the screen, try connecting a USB mouse via an OTG cable -example only to navigate through the phone so that you can send the pictures by email to your computer.

Make sure that the phone’s battery is fully charged before you do this, as the power for the USB mouse is supplied by the phone’s battery and it will discharge quicker than usual

If you have a pattern lock on the screen, unfortunately this method won’t work.

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I factory reset my IDOL 4 and half my touch screen works and half dont !!! What do I do???


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Mine works, but the sensitivity is pretty off to be honest.

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Hi @ameliarobertson ,

Have you tried adjusting the Tap and hold delay setting and checked if this makes a difference?

Go to Settings > Accessibility > Tap and hold delay.

Just a thought.


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I had this a couple of days ago when the sensitivity was very badly damaged after a fall. You need to be sure that this will not affect the further operation of the device, otherwise you will have to give it to replace the screen.

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