System not coming up

Hi @hada ,

Check if the HDD is still being detected when you go into BIOS to make sure that the HDD hasn’t failed.

if the BIOS shows that the HDD is still being detected try the following two options to see if you can repair the OS.

If the laptop still attempts to boot into Windows but fails during the boot process try the following:

Start the laptop and when it boots into Windows force stop the laptop by holding the Power button until the laptop shuts down.

Do this 3 times in a row, i.e. start - boot - force shutdown.

On the 3rd attempt it should boot into the Windows Recovery Environment menu area.

When it is in the WRE select Troubleshooting > Advanced > Startup repair and follow the prompts.

DO NOT select the Reset this PC option as this will reinstall Windows and delete all your data.

If the laptop doesn’t attempt to boot into Windows you can create a USB recovery disc from any known working Win 10 computer. In the host computer go to Control panel > Recovery > create a USB recovery drive. You’ll need a 8GB flashdrive and about 40-60 minutes of time to create the recovery drive.

When you have the recovery USB, insert into the laptop, and when starting the laptop change the boot order to USB as the first boot option.

If it fails to boot from the USB go into BIOS and enable either Legacy USB or CSM (I don’t know what your BIOS has), save the changes and reboot.

When it boots from the USB it will load the Windows Recovery Menus. Select Troubleshooting > Advanced > Startup repair and follow the prompts.

DO NOT select the Reset this PC option as this will reinstall Windows and delete all your data