Hi !
It looks like a touchpad hardware problem.
Windows 10 Device Manager indicates Error 24 on the touchpad device driver.
Is there a Touchpad Replcement guide ?
How can I verify if it is a simple misconnected cable or the device itself?
Although I cannot relate the touchpad malfunction to a previous lab visit (on another issue) it might be a simple issue of not re-assembling a flat-cable or something.
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Hi,
Here’s a link to the hardware maintenance manual for the laptop.
Scroll to p.77 to view the necessary steps and then the procedure to remove the top case assembly and microphone module The touchpad is part of the top case assembly.
If it is determined that the touchpad is faulty on p.114 there are two part numbers (part #3) for the top case assembly.
You may have to check which part number is relevant to your particular model variant. Hopefully it may be stamped under the top cover somewhere.
Once you have worked out the correct part number, if you search online using the part number only in the search term of your browser, you will get results for suppliers.
I didn’t check if it is possible to just get a replacement touchpad without the top cover assembly or not. You may wish to follow it up.
Hopefully this is of some help
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