Why does the screen scroll uncontrollably?

Question

HP Notebook 15g

The HP Notebook 15g is a notebook laptop computer produced by Hewlett-Packard with a 15.6-inch display.

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rahuldigi25 @rahuldigi25

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Опубликовано: 26 мар 2020 г.

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Why does the screen scroll uncontrollably?

I am struggling with the uncontrollable scroll issue what is causing this?

Here are the Product details;

Product name: HP Notebook

Serial no: CND54560MG

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Hi,

Does this happen if you go into the BIOS menu area?

What is the full model number of the laptop?

26 мар 2020 г. из jayeff

Hi,

You have provided the serial number and not the full model number.

It is the full model number that is required in case replacement parts are required

Check the information label on the underside of the laptop for the full model number information

26 мар 2020 г. из jayeff

Here is the concerned information;

Product no: TOZ02PA#ACJ

26 мар 2020 г. из rahuldigi25

@rahuldigi25 ,

Does the screen also continually scroll when in you are in the BIOS setup menus you didn't say?

This is just trying to see if it is a hardware problem or a Windows software problem as Windows is not operating when you are in BIOS

Also could you confirm that the laptop model number is HP 15-db0000?

26 мар 2020 г. из jayeff

No, it doesn't the problem only occurs whilst browsing on chrome like any news website or a Youtube video.

I tried master reboot & uninstalling the mouse too as per the recommendations on the YouTube tech help videos but the problem still persists what can be done?

26 мар 2020 г. из rahuldigi25

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2 Ответов

Hi,

Does this happen if you go into the BIOS menu area?

What is the full model number of the laptop? — jayeff
Hi,

You have provided the serial number and not the full model number.

It is the full model number that is required in case replacement parts are required

Check the information label on the underside of the laptop for the full model number information — jayeff
@rahuldigi25 ,

Does the screen also continually scroll when in you are in the BIOS setup menus you didn't say?

This is just trying to see if it is a hardware problem or a Windows software problem as Windows is not operating when you are in BIOS

Also could you confirm that the laptop model number is HP 15-db0000? — jayeff
No, it doesn't the problem only occurs whilst browsing on chrome like any news website or a Youtube video.

I tried master reboot & uninstalling the mouse too as per the recommendations on the YouTube tech help videos but the problem still persists what can be done? — rahuldigi25