Frigidaire Freezer Not Dropping Ice

Hi all,

I have a side by side Frigidaire freezer/fridge, model number FRSS2623AS6.

Water will enter the cube tray fine and freeze, but will not drop. When I cycle the control panel on and off (green button), the tray begins to rotate, but the feeler arm doesn’t go all the way down. If I manually push it down gently, it will go down and drop ice, then fill back with water.

I attempted defrosting for a little while, but that did not work. I haven’t taken it apart to see if maybe something is stuck or out of alignment with the feeler arm and motor inside. I’ve also attempted a reset, which also did not work.

I’ve attached a picture, and video at the best angles I could get with the bin still installed.

Any suggestions or thoughts?

Thanks so much!