I had this problem with my older PS4 I even bought a new controller. I have recently bought a PS4 pro and the same happens with this unit with the included controller and the older controllers. I think that there must be an issue with WiFi interference. I live in a condo with multiple WiFi signals and it would be nice if Sony could add an option to change WiFi channels on the controller. I will have to try the hard wire Ethernet cable and see if that changes anything for me.