I am the original and sole owner of a Motorola G5 plus 64gb running Android 8 1. After my first year of ownership (approximately) I started to notice that my screen would stay black when I was receiving an incoming call. Nothing I tried could wake the screen: I tried pressing the power button on side and also touching the thumb pad /finger print sensor but nothing worked. But after I missed the call the screen would wake to tell me so (ie that I missed a call…thanks a lot). Here's the even more bizarre thing…it only happens about 50% of the time (approx.). It's really frustrating because I have to wait till I miss the call to find out who was calling me so I could then call them back.
Help!
I am the original and sole owner of a Motorola G5 plus 64gb running Android 8 1. After my first year of ownership (approximately) I started to notice that my screen would stay black when I was receiving an incoming call. Nothing I tried could wake the screen: I tried pressing the power button on side and also touching the thumb pad /finger print sensor but nothing worked. But after I missed the call the screen would wake to tell me so (ie that I missed a call…thanks a lot). Here's the even more bizarre thing…it only happens about 50% of the time (approx.). It's really frustrating because I have to wait till I miss the call to find out who was calling me so I could then call them back.
Help!