This customer has installed all kinds of Apps and three anti-virus programs. I need to open the hard drive to be able to clean this mess up but the hard drive icon and external flash drive icons will not appear on the desktop even with a Safe Mode startup. Yes I have gone under the Finder preferences - General and checked the boxes to show them. The machine is running Monterey 12.6. FileVault is enabled. Any suggestions?
This customer has installed all kinds of Apps and three anti-virus programs. I need to open the hard drive to be able to clean this mess up but the hard drive icon and external flash drive icons will not appear on the desktop even with a Safe Mode startup. Yes I have gone under the Finder preferences - General and checked the boxes to show them. The machine is running Monterey 12.6. FileVault is enabled. Any suggestions?