A hard reset of the phone should resolve the issue, but it will also wipe all of the data: https://www.mobileheadlines.net/blu-life-one-x2-mini-t470l-hard-reset/ (^^ updated from a better link in the comments) [UPDATE] I have successfully performed a hard reset and was able to get into my phone. As expected, all the personal data and apps have been removed. The OS is still upgraded though, so that is a plus, I guess. At the end of the setup process, it is asked me to reinstall my apps. Most seem to have reloaded without issue. Of course, all of my preferences were wiped.