We’ve been trying to fix this HP Notebook 15-ac141dx (Touch) device that was received by a client in our area. We have...

That looks to match this chip. It is the mainboard of the chromebook. This part contains all of the shielding inside of the device that you would need. Chromebook Parts: http://www.chromebookparts.com/Samsung-11-XE303C12-Chromebook-Motherboard-2GB-p/mot-sng-399-1.htm Ebay: https://www.ebay.com/p/Samsung-Chromebook-Xe303c12-Exynos-Motherboard-Ba92-11645b/1419739860?iid=192771392102&chn=p...

Based on your requirements, I’m finding results on Amazon for the following: https://www.amazon.com/HP-Chromebook-Replacement-14-q020NR-14-q010nr/dp/B00IASG71K This would match the model number requirements and have the proper connectors. You can find similar parts on eBay (Typically with only 30 day returns) for a bit cheaper, but this option offers you a 1-Year Warranty that may protect you against defects should there be any. Keywords to search online would be: ”HP Pavilion 14-q020nr replacement screen” Important things to watch for would be the duration of warranty, Grade (A+, A, B, C, D) of refurbish, and shipping costs.

More than likely, I’m guessing that this is a result of a recent Windows Update. It’s common that hardware will behave differently, especially after the recent ‘big updates’ that Microsoft has rolled out. I would keep an eye on your device for any suspicious software, or adware just in case, but from what it sounds like, is that Windows has just found a better way to manage the hardware on your machine. With older devices, it’s common to see things like this. Based on the model number provided, your laptop will be turning 10 years old this year! It may be more helpful if we have information regarding what operating system you are running.