Our family has three Pixel phones. All have been replaced at least once. I called about the black unresponsive screen and after several attempts to fix was told to take it to a company two and a half hours away for them to diagnose it and see if it could be fixed. I was given the name and address and telephone number of this place. After driving all that time I was told that they could not even look at a refurbished phone and that Google reps knew this. So two and one half hours back home and still a completely dead phone. I am sick of Google and Pixels.