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A troubleshooting wiki exists for this device here.

Background and Identification

The Samsung Galaxy Note 5 was released in August 2015 as the newest entry in the Galaxy Note series. The phone is sometimes referred to as a 'phablet' due to its large size approaching that of a tablet. The Note 4 is 6.03 inches by 3.00 inches.

It ships from the factory with the Android 5.1.1 (Lollipop) operating system and is upgradeable to Android 7.0 (Marshmallow). The S-Pen, which is used for writing digitally, is housed in the phone.

Users have reported the S-Pen getting stuck in the phone if the pen is accidentally inserted backwards. Samsung has responded by fixing the issue in newer models of the Note 5. Unfortunately, there is no way to tell the difference between these models. If your S-Pen does get stuck, refer to the troubleshooting guide (link above).

The phone is labeled with the Samsung logo on both the front and back. The back side of the phone contains the camera and LED flash. The home button on the front of the phone is also a fingerprint scanner, used to unlock the phone.

Additional features of the phone include an IR blaster, Adaptive Fast Charging, Qi Wireless Charging, S-Pen and Heart Rate Sensor.

There are 5 U.S. variants of the Note 5 and 9 international versions. To find your model number, go to Settings > About, then you’ll see the model number.

U.S. Galaxy Note 5 Model Numbers

  • SM-N920A (AT&T)
  • SM-N920V (Verizon)
  • SM-N920P (Sprint)
  • SM-N920R4 (U.S. Cellular)
  • SM-N920T (T-Mobile)

International Galaxy Note 5 Model Numbers

  • SM-N9208, SM-N9209 (China)
  • SM-N9200 (Hong Kong)
  • SM-N920S, SM-N920L, SM-N920K (Korea)
  • SM-N920W8 (Canada)
  • SM-N920I (Australia, New Zealand, Singapore)
  • SM-N920F (Europe)

The Note5 has the curved glass, allowing for the notification edge. It also has a smart stylus. The stylus can be inserted upside down, causing permanent damage to stylus and phone.The Note5 was announced at Samsung's 2015 Unpack event alongside the Galaxy S6 plus. This year's Note features a 5.7-inch, 518 ppi Quad HD Super AMOLED display. Other new features include faster wireless charging, support for a Live Broadcasting platform, and Samsung's own payment system.

Technical Specifications

Release date: August 21, 2015

Color Display: QHD 5.7 inch Super AMOLED

Processor: Exynos 7420 Octacore

GPU: Mali-T760MP8

Screen Resolution: 1440 x 2560 pixels (518 ppi)


Storage: 32/64 GB internal

Wireless: Wi-Fi 802.11, Bluetooth 4.1, A2DP, EDR, LE

Battery: 3000 mAH

Weight: 6.21 oz (176 g)

Dimensions: 153.2 x 76.1 x 7.6 mm (6.03 x 3.00 x 0.30 in)

Camera: Rear: 16MP OIS (F1.9) Front : 5MP (F1.9)

Sensors: Accelerometer, gyro, proximity, compass, barometer, gesture, UV, heart rate, GPS, NFC, Infrared, Fingerprint Scanner

Extra Features:

  • S Pen™ with Expanded Features
  • Adaptive Fast Charging
  • Fingerprint Scanner
  • Air Gestures

Additional Information

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